Chase Bank
BanksHours:
5449 Urbana Pike, Frederick MD 21704 Hours
About Chase Bank
Chase Bank's Frederick, MD branch receives a mix of reviews, highlighting both excellent customer service and some concerns. Many customers appreciate the cleanliness and modern appearance of the bank. They commend staff members like Antonio, Kristine, Sean, Sheenam, Dean, Dilisha, and Priscilla for their warm greetings, professionalism, and willingness to help with various banking needs. Reviewers specifically mention feeling supported and valued during their visits, with one noting that a complex situation was handled with patience and care. However, not all experiences are positive. One customer expressed dissatisfaction with the service, describing a lack of attention and a feeling of being ignored while waiting. They found the staff to be scattered and unhelpful, suggesting this branch may not be suitable for quick transactions. Overall, while many customers leave with a strong impression of friendly service and support, there are instances where the experience did not meet expectations. With the staff's dedication to customer care, Chase Bank in Frederick aims to foster positive relationships with its clients as they grow their banking needs.
Most Recent Reviews
June 2025
Met with Dean today for a withdrawal and deposit into my business accounts and he was absolutely excellent! He was friendly, patient and respectful of my time. I can't remember the last time I actually visited a branch but I sure don't remember it being this friendly. Great first impression of my Chase experience.
February 2025
I had a wonderful experience at this location. The customer service is top-notch with their friendly and helpful services.
February 2025
I so appreciate Marco and Vitoria as well as all the other staff . They not only made me feel welcome doing business but also were professional and caring at the same time. I love coming to the branch and having them remember me and everyone that is a client. They are truly awesome 👌
More Comments(23)
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