Chase Bank
BanksHours:
5449 Urbana Pike, Frederick MD 21704 Hours
About Chase Bank
Chase Bank's Frederick, MD branch receives a mix of reviews, highlighting both excellent customer service and some concerns. Many customers appreciate the cleanliness and modern appearance of the bank. They commend staff members like Antonio, Kristine, Sean, Sheenam, Dean, Dilisha, and Priscilla for their warm greetings, professionalism, and willingness to help with various banking needs. Reviewers specifically mention feeling supported and valued during their visits, with one noting that a complex situation was handled with patience and care. However, not all experiences are positive. One customer expressed dissatisfaction with the service, describing a lack of attention and a feeling of being ignored while waiting. They found the staff to be scattered and unhelpful, suggesting this branch may not be suitable for quick transactions. Overall, while many customers leave with a strong impression of friendly service and support, there are instances where the experience did not meet expectations. With the staff's dedication to customer care, Chase Bank in Frederick aims to foster positive relationships with its clients as they grow their banking needs.
Most Recent Reviews
June 2026
I’ve only dealt with them a few times but every time they have been knowledgeable, helpful, and extremely professional
March 2026
Great customer service. Got help right away with questions and deposits..
March 2026
Opened a new account & they made it very easy & quick
More Comments(30)
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