CVS is a business that offers pharmacy, retail, and customer service. The pharmacy department is known for being busy and sometimes slow, with wait times of around 15 minutes at the drive-thru. However, many customers appreciate the helpful and kind staff, especially pharmacy techs who are patient and gentle, making it easier for sick or anxious customers to get their prescriptions quickly. Some staff members, like Manisha, are considered assets for their helpfulness and cheerful attitude, and customers often praise the associates for their thoughtfulness, such as including envelopes with purchased cards. While the store itself is considered okay, customer service varies from average to good. Some customers mention that wait times can be frustrating, and promotional texts at checkout are viewed as unnecessary. Despite past negative experiences, recent visits have been much improved, with staff being more caring and attentive. Customers also highlight the convenience of the pharmacy being close to urgent care, allowing for quick prescription pickup without waiting. Overall, CVS on Jefferson is seen as a place with kind staff who strive to provide good service, with some suggestions for improvement in efficiency and communication.
Can’t talk to a pharmacist about the availability of a prescription drug. Must leave voice mail instead of finding out immediately! Very poor service!
June 2024
The store is okay, I guess. Pharmacy is ALWAYS busy and slow. Customer service is a C+ at best. The drive thru is convenient, but you can expect to wait for 15 minutes some days.
April 2024
Manisha is an asset to this location. She helped me find what I needed in an emergency and we exchanged a few laughs in the process. Promote this woman!
