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February 2024 by james Menditto
Very quick turnaround . Excellent customer service.
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February 2024 by Charlene Walters
Nice and clean very nice people
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January 2024 by hadeel oueis
Horrible experience with Fauzia. We couldn't file our 2022 taxes until 2023 because she kept disappearing, not answering our calls or emails. She submitted our taxes online and it didn't go through but she didn't notice and didn't bother telling us. We later received an email from IRS asking us to submit our taxes. Very unprofessional! We don't even have our 2022 returns on the website now because she didn't upload it. We go with H&R Block every year and it's been always a great experience until we worked with Fauzia!
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March 2023 by Naquan Bostick
Customer service and tax.knowledge
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August 2022 by Gabriella C
Did a good job but was way too expensive. If you can do it online yourself or go elsewhere. If I knew they were going to charge as much as they did, I would have not gone through with them and done it online myself or looked elsewhere. Not to mention their location is a hassle to get to and not sure if their new location will be easier for clients to get to. I won't be going again next year. The most I have ever paid to get my taxes done. Also I have to be the one to call to check on the status of my amended tax, not the other way around.
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June 2022 by Jo L. McManus
New location is beautiful! They are at Sharpe Square business & residential building, located in Suite 2 on the side of the building facing Motter Ave, across from all the lovely old houses. Staff was wonderful, & quickly answered questions I had about a dreaded IRS letter.
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May 2022 by Gabriella Conrado
Did a good job but was way too expensive. If you can do it online yourself or go elsewhere. If I knew they were going to charge as much as they did, I would have not gone through with them and done it online myself or looked elsewhere. Not to mention their location is a hassle to get to and not sure if their new location will be easier for clients to get to. I won't be going again next year. The most I have ever paid to get my taxes done. Also I have to be the one to call to check on the status of my amended tax, not the other way around.
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May 2022 by Daniel Alvarez I
Vanessa Campbell has an email addres that is impossible to reach, I send her an e-mail but the system respond that e-mail address is not working, also Carla Keister another lady that work there say I will receive $146.00 State refund but I never seen that refund going into my bank account, other issue is that lady never explain to me how to get tax file extension to pay $3,700.00 to the IRS, sorry but you loose an client, for the next file tax seasonI will go with another tax prepare professional., Personally I would not recommend H&R Block to no one person as tax prepare.
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April 2022 by jennifer swope
Very quick. Was able to upload documents before appointment, so when we went in, we are done super quickly because she was able to load our information in before we even got there. We just had to double check it.
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April 2022 by Maureen Burke
Overall service was great and Carla Keister at the N Market St location in Frederick MD was excellent!
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April 2022 by EstateMAXOPS Estate Sales
I need the support system and my tax preparer is good at that and at her job
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April 2022 by Tristan Archibald
Usually I walk in and get my taxes done, but not this time. I walked in and said I'd like to get my taxes done to the older woman behind the desk and she asked if I had an appointment. I said no and the look and the tone she gave me all for not having an appointment was absolutely absurd. I've walked in many times without an appointment and had no issue whatsoever and to be given an attitude for such a simple common response "no I don't have an appointment" is utterly ridiculous. I came here for almost 4 years... such a shame.
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March 2022 by Thomas Colligan
We love working with Vanessa Campbell and her supports such as Joyce. We've used them for the past two tax seasons and the service is just fantastic!
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February 2022 by Michelle Kennedy
I feel valued and always welcomed. I gain knowledge every visit.
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June 2021 by Dapper Dan
Efficient and super friendly. Also, available at the last minute.
