Internet Service Providers in Frederick, MD

“Evan was so fantastic helping me with my many (many!) phone problems. He talked me through the entire process. He helped me figure out the best phone plan for my family. He also talked me through all the options for a new phone for my daughter and then he helped me set the entire phone up. He made sure that everything transferred just right. This was a very complicated situation and Evan made it so simple. I really appreciate the time he spent and he was very patient answering all my questions!!! I highly recommend this store and big big thanks to Evan!!!”

“I visited the T-Mobile store this evening around 6:15 p.m. to have my screen protector replaced. The location was quiet, with only two customers ahead of me, and I was fortunate to be assisted by an exceptional sales representative named Nick.
Nick was incredibly fast, efficient, professional, and courteous throughout the entire process. When applying the new screen protector, his first attempt didn’t align perfectly. Rather than leaving it as it was, he went the extra mile and replaced it with a second screen protector to ensure it was centered correctly—a level of attention to detail I truly appreciated.
After completing the service I came in for, I remembered I had an additional question but couldn’t recall it at the moment. Nick kindly gave me his business card and encouraged me to reach out directly if I remembered, saving me the hassle of contacting customer service.
Although I live just a mile away from the Westview Promenade T-Mobile store, I chose to visit this location because of the consistently excellent service I’ve received in the past. Tonight, Nick went above and beyond to exceed even those high expectations.
This young man is a true asset to the company and absolutely deserves recognition—whether a raise, promotion, or both! I highly recommend this store, and if you’re lucky enough to work with Nick, you’ll be in great hands.
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“I had another fantastic customer service experience today, Thursday Jan.30, 2025 With the assistance of a young man by the name of Logan. This was at the same location as I previously wrote about while visiting T-Mobile off of Wormans Mill Rd. Just like my previous visit, where I was assisted by Nick, I once again received top-notch service. This time it was Logan who was extremely personable, friendly, and very knowledgeable. He went above and beyond to help me understand how to set up and manage parental controls for my daughter’s iPad through my phone. His patience and expertise made the process seamless and easy to follow. I highly recommend this location for anyone in need of excellent customer service!””

“Josh was excellent. He walked us through the process to update my iPhone 7plus to a iPhone 13. Josh explained everything in detail and took his time explaining it. He thanked me for my Veteran Service which was nice.”

“Great experience, after being on Verizon for over 30 years I made the switch and I am very happy with the service and value T-mobile brings and Neisha Mallory made the switch painless for my wife and I with her assistance. Thank you Neisha for helping us out and freeing us up from VZW!”

“Jesse, here at T-Mobile on W. Patrick Street helped me with a predicament I placed myself in with the highest form of professionalism beyond what is considered the norm. He heard me without criticism. His empathy towards my situation is outstanding. As I was sitting here, three customers came in, asking specifically for his help! This speaks volumes as to how he deals with T-Mobile customers!!!”

“Was met by an associate immediately upon entering and my issue was resolved very quickly! The facility is in an open plan style and very attractive. Great experience!”

“Mike was amazing! I was experiencing issues with my phone. He the issue right away. He setup everything. He was kind and efficient. I was literally in and out. I would drive all the way back here from Montgomery county just for that type of service. Thank you so much!!”