M&T Bank has received mixed reviews from its customers, highlighting both positive experiences and significant concerns. Many customers appreciate the local feel and wonderful service at the bank, emphasizing that they feel treated like family. Notable staff members, such as Delonn Knowles, have been recognized for their empathy and support, particularly in stressful situations involving compromised accounts. Customers have shared experiences of the staff working as a team to resolve issues promptly and effectively. However, there are serious complaints regarding the bank's handling of fraud cases. One customer faced significant challenges after identity theft led to unauthorized withdrawals, expressing frustration over the bank's response and the lengthy investigation process. This experience contrasted sharply with the positive interactions at the branch, leading to a call for caution when dealing with this bank. While some employees were praised for their assistance, there were instances where customers felt neglected and unsupported during critical times. Overall, M&T Bank has a dedicated staff that provides commendable service, but the bank's response to fraud and security issues has raised alarm among some clients, prompting them to advise others to reconsider their banking choices.
