NAPA Auto Parts is committed to providing quality auto parts and excellent customer service. With options for curbside pickup, delivery, and in-store shopping, customers can easily access the parts they need for their car, truck, farm, or marine vehicle. The staff at this location is consistently described as friendly and knowledgeable, with many customers appreciating the helpful assistance they receive. While some reviews mention that parts may be priced higher than competitors and express concerns about the lack of name brand options, the overall service experience is highly rated. Customers feel supported and valued, with staff members going above and beyond to ensure they find what they need. NAPA Auto Parts strives to maintain top-notch service in the greater Frederick area, making it a reliable choice for auto parts and support.
Tyler at the Franklin Street Napa is the best representative of Napa. He helped me solve multiple problems, went above and beyond to find a rare part and knew what I needed to complete the project. 100% A+ experience with Tyler and Napa Franklin St
April 2026
My counter person went out of her way to help me with my battery! Also thanks to the manager on duty and friendly employees. We'll done!
October 2025
Very helpful people they only sell u what u need. Not a bunch of things u don't need. Fair prices, management there is top of the line.
