SECU Credit Union
Banks,
Credit UnionsHours:
5110 Buckeystown Pike, Frederick MD 21704 Hours
About SECU Credit Union
SECU Credit Union receives consistent praise for its exceptional customer service, with staff frequently described as nice, helpful, attentive, welcoming, friendly, professional, efficient, kind, and knowledgeable. Multiple reviews highlight specific branches, notably in Frederick, where employees are commended for going above and beyond to resolve issues. Members report that staff persevere through system problems and delays, ensuring matters are fully resolved. This dedicated service fosters strong loyalty, with one member remaining a customer for over 15 years and others choosing to travel to a preferred branch despite having a closer location. Experiences with refinancing and other transactions are noted as being made super easy. The overall sentiment is that the staff makes members feel valued, leading to high satisfaction and a willingness to refer friends and family to the credit union.
Most Recent Reviews
November 2025
The account opening process was quick and easy. I love the following ups to schedule financial reviews. Truly exemplifies the credit union mission!
November 2025
Always fast, accurate and courteous attention to my financial needs. Super knowledgeable staff every time. Long-time credit union member.
November 2025
Much better service and products than Patriot Federal Credit Union.
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