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“Jenn was extremely helpful in arranging our storage units for our out of state move. She is very personable and makes the face of Public Storage on Grove Rd stand out!!!”
“The manager Ashley was incredibly helpful in working with me about my mother who recently passed. And I know she had also been helpful and kind when working with my mom in the past.”
“Had an absolutely Amazing customer experience with Jen today on the telephone. Jen was pleasant, sweet, kind, and understanding. She took time to review my account and explained why my bill increased. She also explained a letter was sent advising increases could happen. After explaining I lost my job she submitted a request to have my rate adjusted back to what it was before the recent rate increase. So thankful for Jen as she provided Excellent customer service. Thanks so much Jen for genuinely caring about me and addressing my billing concerns so quickly! You exemplify top notch CUSTOMER SERVICE! Thanks so much!”
“I came to Extra Space Storage at 1845 Brookfield Court not expecting to speak with anyone because it was just after closing. To my surprise the person on duty, Brock, welcomed me with a smile and answered all of my questions. He went the extra mile and made me feel valued as a customer. I highly recommend Extra Space Storage for their neat and clean facilities, and most of all, their great customer service! Thank you!”
“What a wonderful experience. When I reserved the space online, I ended up calling the call center because the unit I needed was saying unavailable after it confirmed it online. The rep on the phone was able to bypass that and secure it for me completing all necessary steps. He then gave me the number for the actual local storage facility and Nicole who manages that space was even more helpful. I am so pleased with my experience thus far and I have just made my first payment.
The prices are fair and the unit size is a good size. Thank you, all!”
“Had a great experience at this location. Shamair was great, very helpful and friendly. I was there earlier than store hours and she helped me right then and there.”
“Very pleasant experience with the entire process. Ashley who was the admin assistant guided me through the paperwork and also escorted me from my car to my cube space. Thank you.”
“I would highly recommend Bowman Plains Self Storage to anyone looking for a place to store their RV or camper. The facility is immaculate and the service top notch.
In particular, Michael not only helped me book a spot for my vehicle. He made sure I got the right spot for it. Showing me several spaces and discussing the pros and cons of each.”
“The facility was - as the name says - secure. We always felt safe there, it was easy to get in and out of our unit, and our belongings stayed damage-free for two years while we found a new house. The management was responsive and friendly.”
“I needed a larger unit for my equipment, and found this Public Storage. It is conveniently located very close to my shop. The manager there, Shimea, was very friendly and professional. She responded to all my concerns and was helpful to get me acclimated to the process. The price was reasonable, and the communication was great. Thank you for a pleasant experience.”
“Anna was so pleasant and helpful with all of our questions. She was personable and accommodating and showed us everything we needed to know before renting a unit. Highly recommend.”
“Thank you so much Adrian Chua for exemplary service today! He had wonderful customer care and was very professional. He maneuvered his machinery with skill and precision. We’re thankful for such a positive experience!”
Open 24 hours
502 N East St, Frederick
Self Storage
“My car got rear ended and the other driver’s insurance company made the process just truly unbearably frustrating and hard. However, the nicest people at Grimm’s made the experience so much easier and even went so far as to call the insurance company for me and did their best to help me through the process of getting my car moved to a collision center. I so appreciate their kindness during a very frustrating and overwhelming time.”
“Ben went above and beyond to make sure I had what I needed to safely get my move done. I really appreciate his personal attention and excellent service. I will never use another Uhaul place and I highly recommend this business.”
9AM - 5PM
400-410 Prospect Blvd, Frederick
Self Storage
“Please make sure you triple check the odometer when a moving truck is returned after hours. For some reason I was overcharged an extra 3000 miles which made my bill around $4000.00. This was clearly an error as there is no way I used that many miles. I only did one round trip to my house in Hagerstown from Frederick. Once I brought this to the attention to the manager she quickly refunded me the extra miles. So I was happy and relieved to see that I was only charged for the correct miles as I only used 69 miles. Overall I was pleased by the truck space, ease of use and we were able to get all my apartment stuff to fit in the truck. Yes I do recommend this location for any future moving needs. Thanks for fixing my issue.”
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“Alex was a great help. Quick and efficient. Gave the run down on things without even asking. Even was able to get my rate dropped another $5 dollars ! Ask for Alex!”