U-Haul Neighborhood Dealer offers truck rentals, trailers, cargo vans, and pick-up trucks for local or one-way moves, along with moving supplies like shipping boxes. The location in Frederick, MD, is noted for its clean and updated equipment. Customers have praised the friendly and attentive staff, highlighting the easy pickup and drop-off process. However, there is a recurring concern about vehicles not being provided with a full tank of gas at pickup, which can lead to confusion and extra costs for customers trying to return the vehicle with the correct fuel level. Despite this issue, many customers express satisfaction with the overall customer service and the simplicity of the rental process.
The equipment was extremely clean and updated. The person that assisted us with our rental was friendly, attentive, and very helpful. Easy pickup and drop off. No complaints!
June 2023
This place have a great customer service. I placed an reservation to pickup a van for the same day rental and It was available and ready upon my time of pickup. The process was super easy both ways. The staff was super friendly and able to answer all the question.
July 2022
Everything was handled in a professional manor. Took great care of me and made my experience a total pleasure!
