The Xfinity Store by Comcast at 1700 Kingfisher Drive in Frederick, MD offers a range of services, including Xfinity Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers can also make payments and exchange equipment at the store. The facility has an open and attractive layout, and customers are met by associates who provide knowledgeable and outstanding customer service. One customer, Cody S., praised the salesperson for their expertise and excellent service, making the experience seamless. While most customers have had positive experiences, one customer encountered an overbearing phone solicitation, leading to a frustrating encounter. However, other customers, such as Evelyn and Navian Scarlett, have provided excellent feedback, with Navian Scarlett in particular going above and beyond to help the customer save money on their monthly bill. Overall, the Xfinity Store by Comcast in Frederick, MD provides a range of services and generally delivers a great customer experience, with knowledgeable and helpful staff.
My fiance and I came in to change my phone plan and purchase a new phone. I believe the girl who helped us was named grace and she did amazing!!!
February 2025
Was met by an associate immediately upon entering and my issue was resolved very quickly! The facility is in an open plan style and very attractive. Great experience!
January 2025
Cody S., my salesperson, was very knowledgeable about the products and services and gave me outstanding customer service! When I got home I just had to plug everything in, and I was good to go!!!
