Fitzgerald Hyundai Service in Gaithersburg is a well-regarded automotive service center known for its efficient, thorough, and top-notch service. Customers consistently praise the exceptional customer service, with team members described as friendly, attentive, and genuinely focused on making the process smooth and stress-free. The service department is led by the Service Manager, Diana, who has received high praise for her personal involvement and understanding approach, especially during recent staffing changes. Diana has gone above and beyond to ensure customer satisfaction, even working on resolving a recurring issue for one long-time customer. The service team is described as knowledgeable and accommodating, often able to complete repairs on the same day. Customers appreciate the convenient amenities, such as ride-share services and rental cars, which are offered when longer repair times are anticipated. Overall, Fitzgerald Hyundai Service in Gaithersburg is highly recommended by its customers, who consistently rate the service as efficient, thorough, and delivered with outstanding customer care.
They took care of what I needed and provided a video.
March 2025
The representative was friendly and extremely helpful. My car was in and out within 2 hours. I take my car here for oil changes and car needs, never a problem. Highly recommend.
September 2024
Staff very unhelpful with basic request, couldn't care to be bothered.
