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March 2024 by D
The crew at this location works well and it's one of my favorite locations to rent from. Sincerely a gold five star hertz member.
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March 2024 by Terra Nova
Subject: Review of Today's Rental Experience with Hertz Representative, Mr. Brian, Location ManagerHaving been a loyal Hertz customer for the past decade, I've generally enjoyed positive experiences, approximately 95% of the time. However, today's encounter was anything but satisfactory.Despite making a reservation and fully paying for a 7-seat minivan, upon arriving late for pickup, I informed the site of my delay and requested to retain the vehicle. Regrettably, Mr. Brian, the manager, exhibited extreme rudeness. Upon arrival, he falsely claimed to have allocated my reserved vehicle to another customer, despite it being present in the parking lot.I do not recommend this site and Mr. Brian.Such conduct not only tarnishes Hertz's reputation but also inconveniences customers and hinders business operations. It's imperative for Hertz to address such issues promptly by providing comprehensive training to its employees, fostering a more professional environment devoid of ego.Disappointed by this experience, I swiftly secured the same vehicle at a better rate through Budget. Moving forward, I'll certainly reconsider conducting business with Hertz.Thank you,
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March 2024 by Kylie Thomas
Good experience here! Recommended. The staff are friendly and service is quick. Note this is in the hotel, go in the main entrance and you will see a door to their office on the left, there is no sign outside so can be a bit confusing.
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March 2024 by Joanna Lee
Rented a Tesla model 3 for about a month via insurance. The customer service was good. You can tell they’re very swamped with just two people, but they are still very friendly and helpful. The car, however, was a mess. The back seats have a lot of sticky substances on them, the cup holders were nasty and the screen was really dirty. From what I overheard from another customer who was dropping off the car, I’m pretty sure they handed me that car right away.
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March 2024 by Duane Hardesty
The rental center is inside the double tree hotel. The booking process was fine, but on-site customer service was horrible. First, there is no seating. Second, the individual at the counter was rude and disrespectful. He would not give us a straight answer to our questions, and his attitude was infuriating. He left us standing at the counter with no explanation. Another rep (Brian) came in and fished our checkout. The vehicle was dirty and it was given to us with gas for 12 miles to go (although contact said 15%). Definitely AVOID this location.
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March 2024 by Elizabeth Pearson
Called 6x to pickup my rental. Whoever works there picked up the phone & just hung up. ????? Every time. After going through all the automated prompts 6x.Does someone really pay you for that?
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February 2024 by Brian Malone
We got there to pick up our car and they didn't have anything. Ruined our family vacation.
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February 2024 by Ryan Cohen
I have been calling this location for THREE DAYS trying to get someone on the phone for a business rental. I have tried every option to get someone on the phone. I could tell you the entire phone menu from memory.Does ANYONE work at this location? Have you closed down and not updated your website? My fleet company says I must use this location, but I am calling them now to let them know this experience and to literally never make anyone depend on this type of service in a pinch ever again. Wouldn't wish this on my worst enemy.
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December 2023 by Candace Hemstreet
I usually love renting with Hertz. They're one of the best rental companies, but this past experience was one of the worst I have ever had. My reservation was for a standard 8-passenger van. Before my pickup time, I was called and told they didn't have a van but would give me an 8-passenger SUV instead, great. When I arrived, there was no SUV. I was told the Frederick location has a van, no prob. When I arrived in Frederick, the van they had was a 7-seater minivan, which was my only option. I somehow ended up paying more for a smaller vehicle with fewer seats because it's in the small class of my reservation. This experience overall has been a headache.
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November 2023 by J Lindo
I really want to highlight the kind service and patience with the employee this past Saturday 28, 2023. I did not catch his name. Needless to say we came into the branch 6 minutes past the closing time, and he took our rental as professionally as I had seen in a long time. It is not pleasant when someone walks in past the closing time. I was also impressed with his attitude and willingness to answer any questions. Most businesses are NOT this nice anymore sadly. He’s definitely bringing back the Golden Rule. Kudos!
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November 2023 by K A
Gave me a car other than I has booked, 2 visits to their office and they still haven't changed it as promised
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October 2023 by Shamsul Alam Khan
They have cheated me with a hidden charge of 146.98 USD as Toll collection from the Security Deposit of my Credit Card which is really unbelievable. While renting the car, they never told me anything about Platepass deduction which they claimed 20.99 USD/Day. Please all to be very careful about this cheating. Also already about to complete 2 months, but I haven't received my remaining security deposit to my Credit Card. Will never recommend to anyone.
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August 2023 by Alex Jaye
I have rented from a lot of locations and this was not a great experience. My biggest issue is that while i was being typed up there were employees doing nothing at all, my car was dirty and the rep I worked with had to clean it after he was done with my paperwork. They could have easily cleaned it for him so I had no wait time. Also the phonlines and credit card readers were down
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August 2023 by Neta H.
This is the worst place to rent a car of If I could give zero stars I would I made a reservation they did not have the car and wanted to charge extra
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August 2023 by Leslie S
I picked up at the Gaithersburg location located in the Hilton on Perry Pkwy. It’s a bit slow because there’s just one person working in this small office so give yourself enough time.I returned at the Dulles Airport which went smoothly - in and out!
