PetSmart is a leading pet supply and service retailer that offers over 10,000 products for a wide range of pets, including dogs, cats, birds, fish, reptiles, amphibians, and small animals. Customers appreciate the store's great selection and clean environment, making it a convenient place to find pet products quickly, especially when shopping in person. The staff at this location are frequently praised for their friendliness, helpfulness, and dedication to animal care. Many customers feel confident that the animals are well-cared for, noting that staff members take action to ensure animals are healthy and happy. The grooming services, especially, receive high marks, with employees like Zoe providing caring and efficient care, making it a trusted choice for pet grooming needs. The store also partners with shelters to promote pet adoption, showing a strong community focus. While some mention that prices can be higher than online options and that there could be more cashiers to improve checkout times, overall, this PetSmart location is highly valued by pet owners for its friendly staff, good customer service, and commitment to animals. It remains a favorite spot for pet supplies, grooming, and community involvement.
Belen is the best! My dog had his first groom with her & she did such a great job. She’s very nice & has a positive attitude! The Germantown location needs to take notes from Kentlands, always an awesome experience here!
July 2026
I recently had the pleasure of having Victor grooming services for my service dog, and I must say, it was an exceptional experience. The service was outstanding, and I highly recommend it. Victor even reported that my dog, Kevin, behaved well during the grooming session 😏
July 2026
Ryan was extremely helpful! She not only helped us understand what type of fish we inherited but also how to take care of them! Highly recommend for all your fishy and aquatic needs!
