-
February 2024 by By Night We Can Be More
Love the customer service!
-
February 2024 by Yiran Liu
Great selection, clean store, and very friendly staff. You can get pet products for cheaper online, but this place is great for anything you need in a pinch. Rewards program isn't a game changer but it's a nice bonus.
-
February 2024 by Adela Aguilar
I want to thank Alissia, Luis, and Kelly from grooming.Thank you so much for taking good care of my loud fur babies!!!!!! I recommend them ?. Petsmart employees Cassandra, Jen, Saha, and Tina thank you for always having a smile and caring for the customers!!!!
-
January 2024 by Sau Fuakilau
Employees are nice! It’s clean and everything I need is there ??
-
January 2024 by Ana Maria Buonovino
Excellent store for different types of pets, hairdressing sales and service
-
January 2024 by Jonathan Cate
Did a great job on his haircut, but never saw the salon stylist even w a tip.
-
January 2024 by Charles N
Didn't interact with any employees except the cashier who was nice but the store was very dingy, cluttered, and dirty. The building is not in good condition so it feels unwelcoming.
-
January 2024 by sergiymk
Love that place ! They have everything I need and there are awesome people are working there.
-
January 2024 by Jess D
The store is clean, the puppy training was great, but the grooming is inconsistent. I usually come for a “Pawdicure Plus” more often than not half of the things advertised aren’t done, and it’s done by a part time teenager who is aloof. It’s a chaotic little room and most of the time people are rude. I suggest the store, but not the grooming salon. (My only great service has been done by Raj, shes lovely)
-
December 2023 by Matthew U.
I keep stopping at PetSmart locations in hopes that I will find the unobtainable. However, with each visit, I'm starting to realize that what I am looking for, PetSmart may have never carried. Which makes it even more frustrating. However, they do carry the better litter here which I always wind up purchasing for my cat. On the particular day that I visited this location they were having some type of vet event. When I first arrived I don't think it had yet started, but by the time I was exiting the store it appears that it had started. Leaving was a bit more confusing than arriving. There were tons of people everywhere outside, almost blocking the entire sidewalk. Inside, I did a quick browse of the cat section to make sure I didn't need anything and that they didn't have anything I was looking for. Once I went through the section, I checked out the clearance section and then made my way out of there.
-
October 2023 by Laura Prince
Typical Petsmart. I shop here often. Staff members are always nice. Frequently slow check outs, since it's often busy.
-
October 2023 by T Monty
Their rewards program is not good. I had 700+ points and was notified 400 were about to expire so I went to spend the 700 points and was told that I need 1,000 points to get $2.50. Forget that no more.
-
September 2023 by Jessica L.
I was having a rough go at it, and I personally didn't have any patience to deal with the issue at hand however the Manager had plenty of patience with me, and I really appreciated it! I had ordered a pick up order the night before I missed the same day pick up cut off time; which was fine because I figured it would be ready first thing when the store opens. However, it was the next day and it was going on past 12 pm and I still hadn't got any notification that the order was ready... It has been a very rainy weekend and there was finally a break in the rain any my car was driving my crazy because we were out of his wet food...I decided to just go to Petsmart to see if I can pick up my order now while the rain had slowed down. When I got there, I found out that the order had been sent to the Kensington location anyway; even though I had changed the location to the correct one multiple times when placing my orders the night before. Let me just say it created a whole mess and I was super annoyed with it. However, the manager stayed very professional and calm and fixed the situation and I was able to get my cat's products as well as at the price I paid online. Thank you, thank you!!! Side Note: I have stopped using Chewys and have been using Petsmart because the online prices are the same if not even sometimes cheaper AND I like being able to do same day pick up OR same day delivery when you run out and need it now, not later.
-
September 2023 by Alexandre L.
They told me not my bring my dog anymore because he is old (12 year old) and cannot stand for a long time, and this make their work difficult.
-
September 2023 by Cathy J.
The Petsmart in Gaithersburg, MD (Kentlands) is my favorite place to shop for my pets. I have 2 great experiences with the cashiers, the most recent being Monica 640217. It was today 9/12/2023 and I had to return cat food that my picky cat wouldn't touch it. Monica said "Returns here are no problem at Petsmart." How great is that. She pulled up my account, I was in and out in 10 minutes...returned the yukky stuff, got the amazing food that my cat loves and was out the door. She was pleasant thorough and awesome! I've never had any problems with this store. I'll go out of my way to visit here!
