Verizon's store in Gaithersburg is a popular destination for mobile, 5G home internet, and business needs. Customers can visit the store for in-person assistance or order online, with options for in-store pickup, free 2-day shipping, and same-day delivery where available. The store has received mixed reviews regarding wait times, with some customers noting long waits during peak hours, particularly on Mondays. However, the staff is generally praised for their knowledge and professionalism. Customers have highlighted the helpfulness of staff members, including one who resolved an issue with a customer’s new phone and another who assisted with account accessibility problems. The technicians are noted for being efficient and capable, making the phone upgrade process smooth. Overall, while the wait times may be a concern during busy periods, the customer service experience is often rated positively, with staff being described as kind, patient, and resourceful.
The guy working here was kinda rude and not knowledgeable about devices they sell. Also they don't sell devices without plan, even at full price, which is weird but that's a question to a corporation. I'll see what's up online, but sending your clients to bestbuy instead of selling them items sounds weird :D
December 2025
Neha SARASWAT helped me several times at this Verizon store. I liked her calm demeanor and patience. If you need a new phone or accessory, ask for Neha. She will gladly help you!
October 2025
Excellent customer service and a friendly professional staff.
