Visionworks Village South at Waugh Chapel is a convenient family eye care location with on-site licensed doctors for exams. The staff includes friendly, helpful, and personable eyewear specialists who provide reassuring service and make customers feel comfortable and confident. The location offers a wide selection of glasses frames from top brands and handles repairs, sometimes creatively solving problems by fitting lenses into new frames. The shopping mall location provides plenty of parking and opportunities to combine errands with other fun activities. However, significant frustration exists with phone communication, as calls are consistently directed to a general customer service center without successful callbacks, making simple administrative tasks like obtaining a document very difficult. While many in-person experiences are positive, this issue has led to disappointment and a potential loss of future business from some long-term customers.
Ms. Naiomi took her time to solve my problem issue and so was so good to me. Thank you so much Ms. Naiomi
July 2025
The gentleman who works up front was very kind and efficient. The doctor is knowledgeable and patient. Very convenient location as well
June 2025
I went to Vision works to have glasses repaired, which I was told couldn’t be done. But then Larry suggested that we see if the lens could be put in new frames, something I didn’t even think of! So in no time, Larry took me from stressed to absolutely elated with basically a new pair of glasses!
