Apartments in Germantown, MD
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6 locations found near Germantown
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12840 Locbury Circle, Germantown MD 20874
“I took a tour of this property I truly can say it was a wonderful experience from the leasing staff to a few of the residents I met who live there great location Nice community and a very friendly and welcoming staff”
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20426 Apple Harvest Circle, Germantown MD 20876
“New to the community and so far so good:) Brandon Demar is nice, communicative, and overall great to work with for getting introduced and moved into the community. I’m glad I had him as my leasing consultant!”
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18832 Bent Willow Circle, Germantown MD 20874
“I love my apartment so much and my daughter too. We are so glad to be here in cherry knoll apartments. Good to be home .🌹🌹🌹”
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19860 Century Boulevard, Germantown MD 20874
“I have had the most awesome experience with the staff at Town Center. I would like to thank Helena whom works in the leasing office for all she has done for me from the time I stepped foot in the office starting an application to me having issues with the gas company. I can really say that she rocks when it comes to the residents in time of need and always having our backs no matter what. I don't know what I would do if she was not around to help. Thank you sooooooooo much Helena for always being there and having my back.. YOU ARE SO AMAZING at what you do and very good with having patience and compassion. YOU ARE THE BOMB!!!!!!!!!!!:)xoxoxoxoxoxo”
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19228 Circle Gate Drive, Germantown MD 20874
“It's a good community it's really hit or miss the apartment you get placed in. I got placed in the building in the back of the office building. The neighbors are nice. The community is mostly clean but maitaince needs to be much better. The cleaners are so nice they go above and beyond. The special offers for rent are only applied if you renew the lease so it's something to keep in mind when moving. There is lots of parking but it sucks you pay a fee for it. The schools there are great.”
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19757 Crystal Rock Drive, Germantown MD 20874
“Unprofessional conduct from staff member on 12/10/2025 at 10:21 AM: I’m writing to address the conduct of the woman who answered the phone at 10:21 AM on 12/10/2025. I called with a simple objective, get access to my online portal so I could pay my rent on time. Instead of assistance, I was met with immediate attitude and condescension. From the start, she responded with irritation, dismissiveness, and unprovoked sarcasm. She repeatedly mocked my understanding of the portal instructions, made comments about my technical skills, and even laughed while I was explaining what I was seeing on my screen, despite me staying calm and professional throughout the call. Ironically, throughout the interaction, she was the one who seemed unfamiliar with basic computer navigation, which made the condescending attitude even more unnecessary. For days now, multiple residents have been told the same thing, no one in the office can help, the system is down, and everyone is left to figure it out themselves. Yet the staff continues to treat residents like they’re the problem rather than acknowledging an issue on their end. When I asked for clarity on when the portal would be functioning again, she responded with more attitude and ultimately told me there was nothing she could do, that I would have to physically bring a money order or check because the issue wasn’t her responsibility. She even said, “Well that’s your fault,” when I described what was on my screen. Completely unacceptable. Let me be clear, the problem wasn’t the technical issue. Systems break sometimes, that happens. The problem was the complete lack of professionalism and basic respect. If she had simply said, “We’ve been having system issues for the past few days and unfortunately we can’t get anyone into their accounts, please bring a money order or check,” that would have been perfectly fine. Instead, she spent the majority of the call degrading me, talking down to me, and escalating a situation that didn’t need to be stressful. To be fair, I have spoken with other staff members before who were professional, helpful, and respectful. So maybe I just got a bad draw with this particular employee. There clearly are competent people in that office, but this interaction did not reflect that. My overall experience with the leasing office has been a 2 out of 10 at best. This review is specifically about the staff member I spoke with at 10:21 AM on 12/10/2025, but it highlights a deeper issue, residents are met with hostility and incompetence when they need help, yet fees and payments are demanded without hesitation. I’m not writing this to insult anyone’s skills. I’m writing this because what I experienced today was unacceptable. When residents are trying to pay rent on time, the very least we should receive is professionalism, not mockery, not blame, and not attitude. Interactions like this are exactly why so many people warn others to avoid this property. If this is who’s representing the front office, it says a lot about the priorities here.”
