-
March 2024 by moo keun “July”
This storage is clean and maintenance jobs were excellent ??
-
December 2023 by Steve Toal
Recently my elderly mother-in-law needed her apartment vacated due to her transition into long-term care. This transition has been extremely stressful, EXCEPT for the part when her belongings successfully landed in storage at Extra Space. Ryan Dugan (district team leader) and Jacqueline Vasquez (assistant store manager) each greatly facilitated this process. Ryan ensured that the unit was fully accessible prior to the move, and operated the gates so the truck could easily maneuver into and out of the property on a busy Saturday morning. He tipped me off to the advantages of exploring the “long range storage solution”, which helps to lock in the introductory rate. After settling in for a week or two I circled back to discuss details with Jacqueline. She answered all questions and left me to decide what I wanted to do, which she then expertly executed. Ryan and Jacqueline are both very personable. Each reacted to my considerable awkwardness and edginess with much needed understanding and kindness. They are quite forthcoming with every bit of information one would need to evaluate their options and make peace with resting their stuff at Extra Space. Great teamwork!
-
December 2023 by Peps86 Herrera
I was told by a friend that ExtraSpace Storage had good prices, so I decided to check it out and the price it’s not bad at all do the size unit. Jacqueline was very helpful and friendly since I walked in. Got the Storage and she make sure it was what I wanted and the Space I needed. Great personality and easy to understand.
-
December 2023 by Eric Mishima
Everyone we spoke to gave their best to get us the biggest unit on the earliest day for the best price at the closest locations. We never even had to go to the unit. Our movers were able to access the unit with no trouble.
-
December 2023 by Nancy Villani
Web site not great but customer service at Wisteria in Germantown, Md is the best. As an older user, I needed a lot of help and they were more than happy to do so. I would recommend them rather than the web site.
-
November 2023 by carl fletcher
The service at Extra Space Storage is awesome!!! The staff is very professional and has a way of making things very easy. Jacqueline was really helpful over the phone answering any questions that I had. Ryan, was very help in making me feel at ease about moving in and having the date available. Overall I would recommend this place five times over. Thank you.Carl Fletcher
-
October 2023 by P B
Great customer service experience! Ryan was exceptional! I left my phone and when I went to pick it up, he had it on the charger. He was very helpful and super nice. I highly recommend!
-
October 2023 by Alicia Dinwiddie, CMP
This facility is in a great location and has easy to access units. Ryan, the manager, makes sure to take care of each of his clients by giving advice on pricing and helping with small complications. This space is for business use on my end and I'm impressed they will even help me by accepting deliveries on my behalf. Very helpful!
-
October 2023 by Jackie Turner
Jacqueline was extremely helpful and knowledgeable! She helped me to choose the correct size unit I needed based on my needs! And it right up the street from me. ?
-
October 2023 by Jerome Addis
Manager and employee were fantastic, they actually get five stars plus. I gave four stars because the price I thought was a bit high $170 for a parking space but it is a secure location.
-
September 2023 by rodrigo gonzalez
First time, and the experience was great, Jacqueline Vasquez from Germantown location made it easy for us to understand rates and details regarding renting storage unit. she gave us a tour of the many options and explained them. a very professional service. Thank you Jacqueline.
-
August 2023 by Yahia Manna
Jacqueline was very nice! not pushy at all. i didn't feel pressured into getting a unit. i felt very welcomed. they are very understanding of people storage needs especially the temporary needs for moving and such. the space is also very well kept. clean, fresh paint, very organized.
-
August 2023 by Claudia Gomez
Really helpful, I had rented a storage unit at the Frederick Rd location and it turned out to be small but they gave me a refund and sent me to Wisteria location since the unit I wanted was cheaper here. Jackie helped me out she made sure I liked the unit first and helped me secure the unit. Great staff at both locations I appreciate it
-
August 2023 by kevin brown
I was helped by a Ms.J Vasquez.She was nice, helpful and very adequate at her job. She helped me find exactly what I needed as far as size and budget. Highly recommend her as well as the establishment.
-
July 2023 by Gwen “Solutions” Cummings
I searched on line and found Extra Space Storage, I like that its close to where I live. The space is very clean and the management are very nice.....They called me just before I moved into the space and were very friendly, and welcoming. They even made me more aware of how the discount on the storage sizes work and are willing to help me if I want to choose a smaller storage size later on...(Nice management, nice clean space, close to home.... Great place to store my stuff?)
