Extra Space Storage, located at 19500 Frederick Rd in Germantown, MD, offers a wide range of storage units, including climate-controlled options, drive-up access, and RV parking. The facility features exceptional security with electronic gate access, multiple entrance and exit gates, and a manager living on-site. Customers praise the cleanliness and professionalism of the staff, particularly the store manager, Sandy, who provides excellent customer service. She is known for her friendly demeanor, patience, and willingness to assist customers in selecting the right unit. Sandy offers informative tours, answers questions thoroughly, and helps with pricing, including matching online deals. The overall experience at this location is described as smooth and hassle-free, with a helpful team ready to accommodate individual needs. Extra Space Storage stands out for its commitment to customer satisfaction, making it a recommended choice for anyone seeking storage solutions.
Christian was the quintessential agent. He took time to walk me through the application process and ensure that I understood the process. He was a breath of fresh air and I could not be thankful for his patience and professionalism.
September 2026
Ms Sandy, she is very professional, friendly and so knowledgeable. I first started renting about 20 yrs ago and will continue to rent with Sandy.
September 2026
So far the experience has been amazing! From getting the unit to getting the tour. The service was outstanding and would definitely recommend to others when looking for a storage space!
