Extra Space Storage, located at 19500 Frederick Rd in Germantown, MD, offers a wide range of storage units, including climate-controlled options, drive-up access, and RV parking. The facility features exceptional security with electronic gate access, multiple entrance and exit gates, and a manager living on-site. Customers praise the cleanliness and professionalism of the staff, particularly the store manager, Sandy, who provides excellent customer service. She is known for her friendly demeanor, patience, and willingness to assist customers in selecting the right unit. Sandy offers informative tours, answers questions thoroughly, and helps with pricing, including matching online deals. The overall experience at this location is described as smooth and hassle-free, with a helpful team ready to accommodate individual needs. Extra Space Storage stands out for its commitment to customer satisfaction, making it a recommended choice for anyone seeking storage solutions.
Sandy was wonderful and helpful. She showed us around and was very kind. It was hot out today and she saw we were seating and hot, and offered us water and was very patient.
June 2026
Sandy was amazing to work with, very helpful and attentive to our needs. Highly recommend!
June 2026
Sandy was very helpful and supportive of our needs and easy to work wirh! We recommend her many times!
