PetSmart is the world's largest pet supply and services retailer, providing over 10,000 products for various pets, including dogs, cats, birds, fish, reptiles, and small animals. Customers appreciate the good selection of live plants and fish, although stock on live plants can often be low. Some reviewers have expressed concerns about the health of live fish, noting that sick fish were sold without the option to choose healthier ones. While many find PetSmart a reliable choice for their pet needs—especially for specialized diets—the customer service in-store has received mixed feedback. Some customers report limited staff availability, making it hard to get assistance with questions. Additionally, some believe the prices are on the higher side for frequently purchased items. Despite these concerns, many pet owners continue to rely on PetSmart for its variety of products and convenient online shopping options, including local pickup within two hours.
