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May 2023 by Kimberly A.
Update on the service that I received at the Glenarden branch of Navy Federal Credit Union. I received a call from the Branch Manager Michelle who wanted to reach out to me because I had sent a online complaint. The Manager wanted to know what happened with the member representative Aerial at the branch. I had explained that the member representative stated that she couldn't accept my $10 in coins for deposit and stated that they had to be wrapped. I pointed out that the $10 in coin consisted of $8 in quarters, $1.10 in nickels and .90 in dimes all of which could not be wrapped. The Manager stated that the member service representative said that I didn't want to give the employee the coin and had a change of heart. "This make no sense because I wouldn't drive out of my way to make a deposit and then have a change of heart and then make a complaint". Needless to say the Aerial lied to cover up her incompetence! . The Manager assured me that Navy Federal Credit Union does take coin that can not be wrapped and that the employee has been advised that she was in error for communicating the wrong information. I just wanted to Thank the Manager Michelle for addressing my concerns so quickly!!! .
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May 2019 by Rhy F.
I noticed they have added more atms on the outside!
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February 2018 by Kahina C.
Why is there only ONE ATM machine at the LANDOVER, MD NAVY FEDERAL CU???!!!!! How come there are so few NAVY FEDERAL CU locations in urban areas??!!! If Navy Federal CU does NOT start better servicing its customers, I'm moving my money!
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February 2018 by erik evans
Nice store.
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November 2017 by Sherita C.
I have never seen a back that's alway crowded! Every time I visit this bank I have to wait in line. Perhaps it's just the time and day of the week I choose to visit, but it's normally random days. However, I can say that the line does move pretty fast. The have an atm located outside of the branch and about 5 operating tellers on busier days. Really great customer service every time I've gone into the branch to have any business handled. I am glad they finally put a branch closer to where I live. Great bank overall!
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May 2017 by Nikki Rose
You all need more ATMs. The lines have at least 20 to 30 people everytime I come. It's ridiculous & not right at all.
