“So, even though we didn't decide to use this company for our storage use I wanted to share how great their customer service is.My significant other needed a storage unit and I wasn't sure what size. So, I called to get pricing and see what sizes were available.Tyniece answered when I called and not only was she super helpful with all my questions, concerns and crazy antics, she was also extremely patient.She went above and beyond to hold the unit requested, offered me numerous options for when and how to come get set up with the storage facility, and she did it all with a smile.We ended up going with another company due to a super low rate and deal only available online (not the fault of this company)A huge thank you to Tyniece and the individuals of Potomac Self Storage for being so amazing.Keep up the good work”
“Harold and Matthew were an amazing pair, working tirelessly for 20 hours under the most extreme weather circumstances (chill factor was near zero Fahrenheit, and winds were gusting up to 40 mph). They moved us from Calvert County to the Virginia mountains, and took great care of our furnishings including a grand piano and many large and/or delicate pieces. Very honest, and stuck to the estimate. I highly recommend them!”
“Yes once again I stopped in that store here to make my payment and lesson Park and Nicole waited on me very polite very helpful and it's always there to help me with my every needs I do not mind paying a late fee but I do not like Marcy at the main number telling me I'm late in the 1st of every month Marcy needs to get a life and get another job because she does not know what customer service means she doesn't understand by us paying these storage sheds is also helping to pay her rent we were helping her pay her bills okay please don't ever get rid of Nicole she's the best of the best she's very professional and very polite to me every time I come in the office thank you for having an employee like Nicole have a great day”
“Had a smaller unit that apparently was leaking. I had a shoulder problem and could not lift so, managment said they would take care of it and said they would move my items to a larger dryer unit. They checked all of my things for water damage and stored my items carefully. I am very grateful for the excellent customer service they provided. Kudos to the employees for compassionate action and great customer service.”
“I’ve utilized this storage unit for a while now. The properties always been well kept and clean. I’ve never had any issues here and I’ve had the pleasure of running into the property manager a few times now, Darvus. He’s very helpful, proficient at his work and has always kept the place well. I highly recommend bringing your business here.”