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“The reservation process online was super easy. On the day of move in the locks were waiting for us when we moved everything in. The site was clean and everyone super helpful.”
“A really nice place - incredibly clean, feels secure, heavy duty dollies available to cart your stuff around with, and some nice longer-term teaser rates. Their mobile app that opens the security gate for you is sweet - nothing worse than entering a 10-digit access code in the rain.”
“John is always ready to get you what you need. Sympathetic to your issues. Can't ask for better service. Always get a report on how everything is going near our units. Feel better that our possessions are looked after. Come by and see him if you need storage help.”
“This is the best storage unit I have very worked with
It’s cheap, affordable, and everyone is extremely nice. If I need a storage unit again I will be coming back here”
“I appreciated the regional manager personally taking me around to try to find a storage solution that worked. Although we didn't find one at this location, he called around and found one that did. Super happy with that level of customer service.”
“Hands down, easily the best customer service I've ever received! Storage, vans, trucks, trailers, moving supplies, experience, solutions? They've got them all and at competitive rates.
Tabatha and Cassidy were experts and extremely knowledgeable, to the point where they even identified fraudulent activity connected to my license and helped me resolve the issue!
I would absolutely recommend Cove Point Self Storage as your first stop for all storage and moving related needs!”
“If you rent from here, PRAY that you get Becky to help you. Easily the friendliest and most helpful U-Haul employee I've ever interacted with, and she'll make damn sure that you get what you need / get help finding what you need if she can't get it for you. Shoutout Becky thank you for all of your help on such short notice!!”
“THE BEST!!!! Excellent customer service. OMGOSH, I haven't had such good customer service, friendliness and helpful service in so many years. Lynne is awesome. I usually don't leave reviews but Lynne deserves this shout out. Thank you so much Lynne. Your truly appreciated. Shari”
“Yes once again I stopped in that store here to make my payment and lesson Park and Nicole waited on me very polite very helpful and it's always there to help me with my every needs I do not mind paying a late fee but I do not like Marcy at the main number telling me I'm late in the 1st of every month Marcy needs to get a life and get another job because she does not know what customer service means she doesn't understand by us paying these storage sheds is also helping to pay her rent we were helping her pay her bills okay please don't ever get rid of Nicole she's the best of the best she's very professional and very polite to me every time I come in the office thank you for having an employee like Nicole have a great day”
“Had a smaller unit that apparently was leaking. I had a shoulder problem and could not lift so, managment said they would take care of it and said they would move my items to a larger dryer unit. They checked all of my things for water damage and stored my items carefully. I am very grateful for the excellent customer service they provided. Kudos to the employees for compassionate action and great customer service.”
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“Had a great experience when getting a storage unit. Mr. Darvus from Great Mills, MD was super helpful. He was very patience not only for me and my wife but with our kids as well with the rainy weather. 10/10 rating.”