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“The organization that I work for has been a customer of this branch since 2016. It is nice to make weekly deposits and be greeted with friendly and professional service every week. Knowing that when you walk in the door you will get a warm and friendly greeting from Peggy, Brooke or Maggie which is then followed with exceptional service. Whether you go in person or contact them by phone you always have the peace of mind that your questions will be answered and your banking needs taken care of.”
“Can’t recommend bulldog more, simply the best rates in this economy on auto loans. Ended up totaling my car a month after purchasing it and bulldog worked with me to get the negative equity rolled into my next loan at the same phenomenal rate. Great communication, customer service skills and willingness to help their customers out.”
“I am absolutely shocked by the compassion and professionalism of every employee I've interacted with at MVB. This is the first banking institution that I can honestly say truly cares about their customers. I've never been on hold longer than a minute when I call and they are always happy to help. I recently lost my mom and and had to call to explain that a check from our joint account at Patriot was held with no notice. They were very understanding, but more importantly, the representative began our conversation by telling me she was so sorry for my loss. Most companies I've called to settle her affairs don't even make an effort. I'm highly impressed with this financial institution and would recommend them to everyone!!”
9AM - 4:30PM
10721 Fairway Lane, Hagerstown
Banks
“Becky Moats of M&T Bank is absolutely one of the best bankers we've had the pleasure to work with. Professional & courteous, she was able to resolve a problem quickly & efficiently that saved us a lot of frustration. HIGHLY RECOMMEND banking here.”
“Okay Ms. Kim is the best! I had a very difficult time transitioning life trajectories and she just stepped in with quality and care! I am so grateful for the ladies at this bank. Has been at least a decade with this bank but this branch has always been extremely helpful with adulting! Happy new year!”
“Working with Janella and Tj at this branch, was the best decision I could have ever made. Their knowledge is irreplaceable and their customer service is above and beyond anything I have experienced previously. They actually sat and watched my account daily till my old investment account fully merged to my Charles Schwab account and provided updates and calls along the way. I hope everyone gets the opportunity to work with this team! Great job!!!”
“Genuinely the best experience I have had inside of a bank. Not only does this branch possess a staff with extensive knowledge, but they also have incredible synergy. The moral is excellent, and I hope they know their clients see that! Michael is especially gifted in his career, and will go far.”
“I just recently opened my account with them and I must say thus far they are terrific the branch manager is very helpful, kind, and respectful, as well as her associates specifically Jasmine. Chime mobile bank was taking longer and longer depositing my checks the last one I gave them they told me no activity on whether the check had cleared or not so I canceled the deposit while on the phone went inside first united and deposited it well no sooner I drive up the street and chime emails me saying the check has cleared but no funds available as chime for some reason holds funds until convenient for them basically even though the check is verified and approved. We'll I immediately call first united and they had no problem canceling deposit and completely understood my problem with chime as well as made me feel comfortable choosing them as my bank and even gave me my initial ATM card complimentary on the spot without any fees. I look forward to continuing my business with them and recommend them to anyone either opening their first account or switching from another bank. Thank you First United Staff!”
“I lost count how many vehicle loans I've done with Patriot in my experience I've always got the best interest rates and overall some of the best customer and quickest customer service with them and while other banks are shaking me down for documentation and what not patriot is sending over an approval with a better rate.
Patriot there is still room to improve. I wish you would make it a little easier to transfer money in from other banks. Which sometimes has us scrambling to pull cash out of our main to run it over and deposit cash to your bank something that should be easier and safer electronically. But overall we think your a great bank and some of the best loan terms in the industry thank you.”
“I’ve had accounts with BDFCU since I was a child and left for awhile but then re-opened accounts about 4-5 years ago & I was shocked to see such bad reviews. I understand they definitely aren’t as up to speed as a lot of larger credit unions or banks but I’ve rarely had a bad experience. I can almost always get through to the local branch (although when I don’t, I do feel the call center is almost a waste of time) but I’ve always reached someone when I’ve needed them & I never have an issue with holds or anything like that which I LOVE! I use the secure messaging feature a lot on their app & I get a response within hours & I’ve recently had some issues with refunds that I had to dispute & I was pleasantly surprised at how easy the process was. I do normally go to the main branch so I don’t have a lot of experience or feedback related to the other branches & I have also had a situation with charges causing my card to get blocked but thankfully it wasn’t something I use frequently. There’s always room for growth & improvements but I have no complaints!”
“I couldn't ask for anything more really, some of the most incredible service you'll get at a financial institution of this type. The only one disadvantage is the lack of more locations. However they are adding them and branching out to other areas as they grow.”
“I have been with M&T Bank for 3 years. At the time I opened my accounts the manager was very nice and friendly. However I went to the counter several times and the tellers were not very friendly. I had to interrupt a teller talking to a customer for 5 minutes. The customer was not conducting banking business. She was rude while she assisted me. She did not say hello, may I help you or good bye after I said have a nice day. I was disappointed with my visit.”
“Jennifer recently helped me with a loan product from First United and it was such a great experience! She explained all the product options to me, helped me figured out which would best suit my needs, and walked me through the entire process. She guided me through the process, answering all my questions, but never making me feel pressured. Her assistance & professionalism is greatly appreciated. Thank you, Jennifer!”
“I been with this bank for years. And if I ever have an issue or problem, I speak with the head teller and she always explains the issue or fixes it if it’s on their end (which is very rare) but she always has patience with me. Love, love, love this bank!!!”
“I worked for the state in Corrections for over twenty years. During that tlme I heard of SECU and eventually became a member. I've been with them for fifteen years or so now and have no complaints. They handle all my financial needs just fine.”
“Came in today to get a check. I just wanted to say Minerva is very friendly and professional! I am happy to have came today when she was there! I feel she is an asset to your bank. Thank you!”
9AM - 6PM
17990 Garland Groh Blvd, Hagerstown
Banks
“Fulton bank has always gone above and beyond for me. If you look at the negative reviews you'll see it's not the banks fault. If you don't have money in your account don't try and spend with a zero balance. You will get a overdraft fee, common sense.”
9AM - 6PM
1326 Salem Ave, Hagerstown
Banks
“We began banking here over a year ago. Our previous bank of 29+ years closed the majority of their local branches and the remaining branches very rarely answered their phone. I researched several banking institutions and was most impressed with Truist, and in particularly the Salem Ave branch. We've always been treated with respect. I appreciate their customer service and their recommendations of their various programs. Leslie goes above and beyond what I've experienced with a banking institution in quite a few years.”
“Derek just helped me so much ?? Couldn't get through with the voice banking and he got everything done over the phone. So happy I have a bank I can still talk to someone and they actually can do something without the automated machines.”
“I've had nothing but good experiences at this bank. All the tellers are extremely nice and Deborah has helped me with numerous personal and business accounts. This Fulton bank and the one on westside/franklin are the only two I go to. They both have very kind woman that work there and are always very helpful. I've been with fulton bank since it was columbia bank and I've never had a problem. Overall, great bank and great people that work there.”
“I went in to try to get temporary checks for paying vendors for my wedding which was 2 days away. The lady at the desk kindly informed me that wasn't a service that Truist provided anymore. She was very apologetic and called branch service to see if they could expedite some checks in time. Unfortunately it wouldn't arrive within the next day when I needed them to but I was impressed that she tried to make it happen. I could tell she really wanted to help me and she was just genuinely funny and kind to the customers before me. She congratulated me on my wedding and I went ahead and ordered checks with regular shipping so I wouldn't have to worry about a similar situation happening in the future.”
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“The staff is beyond amazing! Very social and the kindness is out of this world. They all held conversations with me, laughed and joked but so very professional! It was awesome to feel so welcomed in! Set up a new bank account in under 30 minutes. I appreciate all the information that was communicated to me, the help setting up my online banking and explaining everything I needed to know instead of skimming over things like previous banks have done. Thank you ladies (Corrine, Sarah & Aubrey) for all your help and the amazing customer service, you all are very appreciated! (:”