“The organization that I work for has been a customer of this branch since 2016. It is nice to make weekly deposits and be greeted with friendly and professional service every week. Knowing that when you walk in the door you will get a warm and friendly greeting from Peggy, Brooke or Maggie which is then followed with exceptional service. Whether you go in person or contact them by phone you always have the peace of mind that your questions will be answered and your banking needs taken care of.”
“Been with this bank since I was 18 and here I am 28 about to get a loan from them. Got approved ?? definatly recommend this bank also they have direct deposit. ??”
“I've maintained an estate account there for several years and their service and support has been outstanding. Although I currently bank at a large bank I'm seriously considering moving accounts to M&T in large part because of their friendly and efficient service.”
“Can’t recommend bulldog more, simply the best rates in this economy on auto loans. Ended up totaling my car a month after purchasing it and bulldog worked with me to get the negative equity rolled into my next loan at the same phenomenal rate. Great communication, customer service skills and willingness to help their customers out.”
“This Charles Schwab office is very well run. Janella and Donna are absolutely great to work with. They are friendly, diligent, honest, and extremely helpful. Janella and Donna are great partners that you can trust with your investment affairs.”
“Becky Moats of M&T Bank is absolutely one of the best bankers we've had the pleasure to work with. Professional & courteous, she was able to resolve a problem quickly & efficiently that saved us a lot of frustration. HIGHLY RECOMMEND banking here.”
“I’ve had an account with United Bank for years now and rarely use it, but in a pinch today I needed some documents notarized so I came inside. Hunter was super nice and they were even nice enough to print the documents rather than me going to Office Depot. I’ll keep my account here open thanks to their kindness and the convenience. Thank you!”
“I switched to Summit from Wachovia a long time ago and I can't ask for a better bank. They're always helpful and friendly. Seriously the best bank I have ever dealt with.”
8AM - 6PM
1861 Edwin Miller Blvd b, Martinsburg
Banks
“Kelly has been so hopeful and solved many of the problems. Thank you.Customer service is horrible. They closed my account without even notifying me even though it was actively being used. Got the account reopened supposedly, had to call multiple times. Everytime I called they never tried to hear what I was saying and would start talking before I was finished saying let me get you this person or that person. Account was finally reopened and got my check deposited. Perfect or so I thought ? go to use my card, it doesn't work. Drive to the ATM did a balance inquiry, it knows my account number but the card is invalid. Explanation please! Needless to say. I'll be closing the account after bills are finalized. In the beginning it was a great bank but I highly recommend you find another big with better communication.”
9AM - 6PM
580 Northern Ave Ste F, Hagerstown
Banks
“I’ve had accounts with BDFCU since I was a child and left for awhile but then re-opened accounts about 4-5 years ago & I was shocked to see such bad reviews. I understand they definitely aren’t as up to speed as a lot of larger credit unions or banks but I’ve rarely had a bad experience. I can almost always get through to the local branch (although when I don’t, I do feel the call center is almost a waste of time) but I’ve always reached someone when I’ve needed them & I never have an issue with holds or anything like that which I LOVE! I use the secure messaging feature a lot on their app & I get a response within hours & I’ve recently had some issues with refunds that I had to dispute & I was pleasantly surprised at how easy the process was. I do normally go to the main branch so I don’t have a lot of experience or feedback related to the other branches & I have also had a situation with charges causing my card to get blocked but thankfully it wasn’t something I use frequently. There’s always room for growth & improvements but I have no complaints!”
“Staff was very friendly, The lady who opened my account took the time to offer me all the products and services. She was very professional and made me feel valued. Android app is pretty good, I got my account squared away fairly quickly including, paperless, Zelle and app setup. I do everything online so probably can't relate to all of the negative reviews for this location.”
“This is a bank off of I-81 exit 20 in Falling Waters,Wv. Easy access on and off of I-81 and Rt.11. Has handicap parking and entrance with bathrooms available. Has drive through windows. Next to gas, food and lodging.”
“The folks at this first United BANK and TRUST headed by JD Pearl and staff are top drawer excellence go out of their to make u feel confident in the i have a savings account and a personal loan they handled every part efficiently at fair rate thanks JD”
“I have been with M&T Bank for 3 years. At the time I opened my accounts the manager was very nice and friendly. However I went to the counter several times and the tellers were not very friendly. I had to interrupt a teller talking to a customer for 5 minutes. The customer was not conducting banking business. She was rude while she assisted me. She did not say hello, may I help you or good bye after I said have a nice day. I was disappointed with my visit.”
“Michael Struntz is an asset for this branch! He set my business account up and did something no other banker has ever done. He actually asked me questions out of genuine curiosity about my business and what I do, and provided me with solutions for several of my issues. 10/10!”
“Jennifer recently helped me with a loan product from First United and it was such a great experience! She explained all the product options to me, helped me figured out which would best suit my needs, and walked me through the entire process. She guided me through the process, answering all my questions, but never making me feel pressured. Her assistance & professionalism is greatly appreciated. Thank you, Jennifer!”
“My family and I have always banked with First United, and we have never had any major issues with them. They are very good at what they do and everyone there is so polite and helpful. I’m glad I chose to bank with them.”
9AM - 5PM
1945 Edwin Miller Blvd, Martinsburg
Banks
“I Was in the Martinsburg office this past week to set up an account and apply for a credit card to build my credit. I had soo many questions and the amazing service from the young lady named Catherine was wonderful. She was very patient with me and gave me all the answers I asked and if she didn’t know the answer she called to get the answer while I was there. I left there feeling secure and happy with all the help I received. I will highly recommend this to anyone that doesn’t understand or is wanting a great bank to work with especially with ms. Catherine.”
“Ms. Sabine Barr was extremely helpful in solving multiple problems, none of which were the Bank's doing. I am impressed by her knowledge of how to handle these situations. An A+++ employee of M&T Bank.”