Truist
BanksHours:
13232 Fountain Head Plaza, Hagerstown MD 21742 Hours
About Truist
Truist is a bank that offers services with a focus on safety and health, including drive-thru teller services, appointment-only in-person visits, and enhanced sanitization measures at some branches. Customers appreciate the helpfulness and genuine care of staff members, with many highlighting exceptional service from employees like Brandi and Marielis, who go above and beyond to assist. The bank has received positive feedback for setting up accounts and providing solutions tailored to customers' needs. However, some customers note that branches can be short-staffed, leading to longer wait times for services like cashier's checks, and occasional issues with computers. Despite these challenges, staff members handle difficult situations calmly and professionally. Overall, customers feel that Truist offers friendly, attentive service, with staff members demonstrating genuine interest and care for their clients.
Most Recent Reviews
May 2026
Slower than molasses on a winter day. Don't go to Va Ave branch unless you like to wait FOREVER!
May 2026
Genuinely the best experience I have had inside of a bank. Not only does this branch possess a staff with extensive knowledge, but they also have incredible synergy. The moral is excellent, and I hope they know their clients see that! Michael is especially gifted in his career, and will go far.
May 2024
Great location. All staff are nice and friendly.
Worked with "Brandi" numerous times, awesome and always has a smile on her face!
More Comments(24)
Other Information
Specialties: Online Banking, Financial Planning, Checking Accounts, Business Checking Accounts, Business Loans, Business Credit Cards, Savings Accounts, Personal Loans, Home Equity Lines of Credit, Credit Cards, Mortgages
- Hagerstown, Maryland
