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November 2023 by Remnant Success
Teresa, thank you very much for accommodating my service. Truly appreciated her for allowing me to walk in at the last minute. I am grateful. Thank you.
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November 2023 by Brett Williamson
First of all, if you are looking for the entrance use the blue entrance don't go to the main hospital entrance like Google told me to. Go in the blue entrance go up the stairs turn right to Suite 244. I arrived a few minutes late to my appointment because of this but walked right in checked in myself and went back almost immediately. Teresa was great, very friendly and very good. I was in and out in less than 10 minutes.
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October 2023 by Sky M
The tech who did my blood work entered my insurance information incorrectly, resulting in receiving an out of pocket bill. The insurance selected wasn’t even the same company I have my insurance through. When I called customer service they updated the information but instead of billing the local provider they billed to blue cross blue shield of New York. Two times my insurance was messed up by your employees. I thought things were taken care of after the first time! Much to my surprise, when I had an auto pay debit my account for the bill that should have been covered by insurance. Quest needs to provide some type of confirmation of rebilling. When I search the bill it still reflects the incorrect insurance that was given the first time. For all I know, they haven’t resubmitted anything and I’m going to be left to pay the bill.
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August 2023 by Brittany peeples
FYI its in the blue entrance 2nd floor. Fridnly staff nice place
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August 2023 by Amanda Ridenour
Very long wait times, always a stressful experience with an appointment or as a walk-in. Appointments are never available. Every time I go, the waiting room is full and there is only one tech working. Labcorp on Opal Ct was excellent, I will go there instead from now on.
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April 2023 by R RRA
For the 2nd time, the Hagerstown PSC (Theresa) has incorrectly entered my information into another patient's profile AFTER I CORRECTLY VERIFIED MY IDENTITY, and now my results AND personal information have been reported into another person's profile in another state, unrelated to me. It took me months to get this corrected the first time and now I'm going through this again. THIS IS TOTALLY UNACCEPTABLE. I'll never recommend Quest to anyone.
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March 2023 by Rene Torres
Employees are nasty and despite it saying that they do walk ins, they'll just ignore you until the next person with an appointment walks in. I got up early and fasted 12 hours so that I could get there when no one was there, and the employee acted like I didn't exist. My only options were to wait 2 and a half hours, or leave.
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October 2022 by Brenda Shiflett
Very little wait time!
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March 2022 by Rebecca Henry
Easy to schedule appointment. Caroline is a gem! She was friendly, prompt and the blood draw was quick and easy. I would recommend this location to family and friends and would return to this location in the future if i ever need additional labs. Thanks Caroline and Quest!
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February 2022 by Kasey Perry
Fast, convenient, and the staff were all super friendly.
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October 2021 by Beth P.
Quest diagnostics will not submit the bill to my insurance company. My claims need to go to a specific address and they do not have that address in their system so they keep sending the claims directly to Aetna. I have called three times to straighten this out and each time have been assured that the situation has been corrected. When you call you are waiting over an hour for someone to pick up the phone. Their online portal does not allow a space for the billing address and they will not send a paper bill. I have very good insurance and should not have to go through this aggravation. This company seems to have a monopoly on certain tests. What am I to do now that I need another blood test? I will have to contact the insurance commission and hope they can get Quest to submit correctly. One more headache when I should only be trying to get well.
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June 2021 by Chief inspector Lee
Got lucky and was called in as soon as I sat down ad a walk in, the tech that brought me back was very nice and did a great job was nice to talk to! Will definitely go back here next time.
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December 2020 by Ricky Becker
Great Job
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November 2020 by Jacqueline Dunkin
Was seen fairly fast as a walk in for regular blood work. The phlebotomist was very nice, quick, and made it relatively painless. Highly recommend them!
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November 2020 by K D
I was in and out so fast. Staff is friendly, fast, and efficient. They do walk ins and appointments.
