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“I had an experience at Home Depot in Lansdowne the other day I need to share. I rented tools on 2 separate days. During both transactions, Kayla, Tom, Scot & Zach were all polite, nice and informative and went out of their way to assist me. Bravo team rental, you all should teach customer service in that store. Thank you.”
“I was not happy when I came by yesterday12/23/25 around 3:15pm and you were not open and no sign that you closed early. I needed a tree. Other than that, Vinci's is a great place for spring and summer plants.”
“A little bit more expensive than lowes and Home Depot. But it’s near my home. My variegated pearl strings was dead after I bought it home for several days. So sad. They have many cute cactus”
“Helpful and knowledgeable staff. One big improvement needed: paint parking lines in lot. Customers park all over the place and when it’s busy the need for the lines is definitive.”
“Vince... a very gregarious and knowledge owner/salesperson. It was a pleasure visiting his store for the first time and meeting him. I learned it was a family business that he's now run for decades. The store is packed to the ceiling and displayed attractively out front, with just about everything you'd need/expect in a hardware store (not lumber yard.)I'd called in and he was able to salvage the correct part for my lawn mower from one that was located "out back." He saved me approx. $20 by getting me the handle I needed, which didn't have it's own individual part number, without having to by the whole self-propel control unit.I will return.”
“This is my second visit in as many years to buy products. I purchased the Triple Play Mix for my raised bed gardens again this year. This stuff is amazing! Perfect for vegetables. The price is right as well. They use a loader to put it in my pick up truck. The staff are always friendly. If you garden, this is a one stop ship for products!Thanks!!”
“It's always good to point out the people that do great at any place; the service today at this home depot was great! Mr Blaise, and the lady at Pro desk (whose name I don't recall, but I'll try to place it here next time) literally got me out the stress. Sometimes it's just the little things that make customer service outstanding. Keep up the good work!??”
“It's always good to point out the people that do great at any place; the service today at this home depot was great! Mr Blaise, and the lady at Pro desk (whose name I don't recall, but I'll try to place it here next time) literally got me out the stress. Sometimes it's just the little things that make customer service outstanding. Keep up the good work!??”
“We purchased carpeting from this Home Depot store. Claudia made sure we were buying the carpeting that best met our needs.
When it came time for the installation we had a problem with the delivery of our carpeting. The store manager Paul got in touch with the installation crew on a Saturday morning and had them contact me to coordinate the installation. Paul then called me back to make sure the installers had contacted me. That's great customer service.”
“I had an annoyingly slow drain in my tub and a friend recommended I rent one of those powerful drain snakes. When I went to pick up 2 young ladies in rental dept ask me a few questions and warned me if I had an old home it could crack my pipes. They suggested I try this manual snake with a nylon end in combination with Zep clog removal. They probably saved me thousands of dollars. I can't thank those young ladies enough. My tub is draining perfectly now and no more pooling. I usually get very little help there but Great service from them!”
“Yep, it’s a Home Depot. They’re gonna have it and they’re not gonna have it. You’re either gonna know more or you’re gonna ask him for help and the help you’re gonna get is gonna be OK.”
“HD is typical box hardware store with competitive prices to the " other" box hardware store. Sometimes items vary between locations. Easy access and parking. Staff is usually knowledgeable and helpful by answering customer questions”
“A hidden gem in Roland Park! There are so many cute and unique things to discover packed into one little shop. Best place to shop in all Baltimore. Gorgeous displays, unique gifts, local artists, garden items ; always a magical treat – especially during the holidays. Exceptional service. Incredible experience. Highly recommend!”
“HD is typical box hardware store with competitive prices to the " other" box hardware store. Sometimes items vary between locations. Easy access and parking. Staff is usually knowledgeable and helpful by answering customer questions”
“We visited this store on 10/22/2023. It was the most pleasurable experience that i have encountered. MARLAYA was spectacular. She was very helpful and friendly. The level of professionalism that she displayed was simply amazing. I would highly recommend a promotion/raise for her. Anneliese (Supervisor) was very appreciative of my comments to her about MARLAYA. When leaving, SEMIRA was very helpful as well when she initially assisted us with MARLAYA. We were elated when we reached the cash register to check out where we encountered TYNEARA. She was very kind as well. The Super Customer Service that was given to us should be awarded due to the fact that it is very rare to find such a service. I would highly recommend this location in Randallstown, Maryland to all of my friends and family.”
“Friendly and clean. I tend to prefer Home Depot over Lowes. It's a bit of a smaller Home Depot so they have the typical stuff, but unfortunately if you need a specialty item you either need to go to a different location or go to Lowes instead. Check for inventory online first.”
“Some prices are good, some are a total rip off (generic rooted plants in water jars for $19.98?). ⛔️ Worse plant selection compared to Lowe’s nearby ⛔️ but surprisingly I found what I was looking for!Decent planter selection”
“Amazing customer service today. I went in thinking they would not have the cabinets I wanted. Diane and the lady in appliances helped me and I got everything I needed !!Outstanding !!!”
“I rented a pressure washer at this Home Depot today. It was a very pleasant experience. The employee that helped me was obviously a hard worker and very personable. I’ll be honest that this was quite possibly one of the best experiences I have ever had at any Home Depot or Lowe’s. I would definitely return here to rent more equipment.”
“Logan stopped us from grabbing the wrong supplies for a tool rental. He went a huge step further and helped us pick out another piece of equipment that had the sanding pads we needed. We greatly appreciate his friendliness and willingness to help!”
“The staff was very polite and helpful. Even though they didn't have the specific item I needed (staff member checked to see if it was in stock). Granted, the item that I wanted was more related to automotive than tools. That's not their specialty. I'm not really surprised they didn't have it. I would gladly go back to this store. They had reasonable prices and good customer service! To the guy that tried to help me find fix-a-flat, thank you!”
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“I was so bummed when i went to tool rental because Nae didn't assist me and walked away instead of saying she didn't know...but Scott came for the rescue and helped me and even apologized for the bad experience with Nae's unnecessary attitude...idk why she works there if she cant provide decent customer service”