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September 2023 by Mike Smith
Love to shop here.
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June 2023 by J K
Terrible customer service for a return. If you accepted the return, don’t stand there and passively explain to your coworker in front of the customer why the shoes look worn in detail, why it needs to be marked down, and that the shoes even have a different “tint” to it. Yes, I wore it, how else do you try them on. You sold a subpar product so painful that I would’ve wasted my money had I gave it more than 5min of walking in them and couldn’t return them. Instead of being passive about a return that I didn’t wear outside like you made it seem like I did, maybe contact your own headquarters and try to change the return policy to “no shoes tried on for more than 5min can be returned.” This location is already extremely uninviting and unapproachable, if nothing changes with their customer service quality, customers will take their business elsewhere.
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February 2023 by Denise RichardSon
Don't know if my closet can hold anymore comfortable shoes love Cole Haan
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April 2022 by ricky dickens
Cole Haan make a great shoe. But this store is the worst. I called earlier in the day to ask the hours and was told they would be open till 9 . After work I went to the store arrived at 7 to find the doors locked. Two employees were inside and after I knocked they ignored me till they posted a sing saying closed for the rest of the day . I will not be going back to this store again would give 0 stars if I could.
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March 2022 by Ricky D.
I called earlier in the day and asked what time they were open. Was told they were open till 9 o'clock arrived at 7 2 gentlemen were inside the store I would not respond when I knocked.. The door was locked and when I called they would not answer the phone after about 10 minutes. They put a sign on the front door stating that they had closed for the day even though it was only a little after 7. And would not open until the next day. This is s***** s***** customer service .
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August 2021 by Blink 13
Helpful staff of 2, nice store, well merchandised, clean...Nice job guys.
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June 2021 by De Singh (Blink 13)
Helpful staff of 2, nice store, well merchandised, clean...Nice job guys.
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April 2021 by marcus holcomb
My favorite shoe store. Decent deals most of the time.
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March 2020 by Shmuel Artman
Good outlet store
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January 2020 by Diana L.
Cole Haan is good. I've at least 5 pairs of their shoes. I used to come here twice a month, and studied their price and promotions. Quality is nice and solid. Even with the promotion, each pair is still pricy. But I think is worth it.
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December 2019 by Abbas B.
Was dragged out for some Black Friday shopping and was not looking to get anything no matter how good the deals were...until I came into Cole Haan. I've always liked my one pair of Cole Haan shoes I got back in 2010 but still look good and fit perfectly after all these years. Anyway I saw some boots and started trying them on just for fun. My feet are very narrow and I have not found boots to wear in all these years. Anyway the store rep Mona was so nice and helpful, that I actually started to pay attention to the boots and how they felt. They actually fit me very well and were marked down quite a bit. Then Mona told me of all these other discounts I was eligible for and I could not believe it but I finally have a pair of boots to wear. So happy to have met the very helpful Store reps in there. They were really helpful and were not in anyway trying to convince to just buy some shoes. It was crazy busy in there but they still spent a good amount of time with me to help out with the right shoe size. Highly recommend this Cole Haan location to anyone looking for a good deal and great service!
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December 2019 by Jane S.
Great customer service and selection. They helped me order a product that wasn't in stock. It sold for 60% less than the Cole Haan website.
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November 2019 by A Javaid
By far one of the worst shoe buying, or as a matter of fact any retail experience. I just paid premium for a shoe to get treated as if I got a favor done to. I spent over $130 and waited at the cash counter to be rung up by two employees too busy chatting at the front door. No one helped me decide a shoe and not even asked if everything was ok. They couldn't even do a simple price check. Totally ridiculous. Cole Haan lost a 10 year long customerThank you Mr. Kenneth and Shanterra!!
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October 2019 by Ahmed Javaid
By far one of the worst shoe buying, or as a matter of fact any retail experience. I just paid premium for a shoe to get treated as if I got a favor done to. I spent over $130 and waited at the cash counter to be rung up by two employees too busy chatting at the front door. No one helped me decide a shoe and not even asked if everything was ok. They couldn't even do a simple price check. Totally ridiculous.
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September 2019 by gerald luckett
Knowledgeable and courteous staff.
