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September 2025 by Nick Gonzalez
Jay was a huge help, excellent at explaining everything clearly, and overall great customer service.
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September 2025 by Terry Belt
Excellent customer service reasonable price two thumbs up
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September 2025 by Shanika Gee
Bill and Jay were very helpful. Bill was very informative and showed me multiple options. I was able to get all information needed and sign up for my new unit.
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August 2025 by Janet Holden
Excellent service thanks for all your help
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August 2025 by William Monroe
Very impress with their customer service Jay was the best. Thanks
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August 2025 by Brian Rizzi
Rented here for many years. Great staff, clean building. Pleasure to work with
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August 2025 by Robert Johnson
Great experience working with Bill. I highly recommend this place
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August 2025 by tyler smith
This is one of the nicer storage facilities I've been to. The manager was very polite and helpful, and the facility was nice and clean!
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August 2025 by Sohail Khwaja
Very friendly and professional. Clean spaces and well maintained. Highly recommend.
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August 2025 by D Brown
Have had my unit for a few months now and have nothing but great things to say about the Hanover facility. Easy online application process, conveniently located with a very competitive monthly rental rate. The app is very convenient and user friendly as well to assist with managing my account. Bill is always super helpful and goes above and beyond to assist with any of my questions or rental needs.
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August 2025 by Ryan Griffith
This company is slimey. CHECK YOUR RATE. The first few months will be cool and your bill will double out of the blue. They will then tell you, in your service agreement rates are due to change. They will then act like they're doing you a favor by lowering the doubling of your bill by $30. They will then respond to your Google review with a bunch of condescending corporate speak and a phone number to call so its not in their hands anymore and not their problem.
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August 2025 by Patty Jo
They have rats and roaches and deny that they do. I have reported it to no improvement or action. Also don’t plan to wash your hands with hot water.
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July 2025 by Hana U
Shout out to Jay Wright over at Hanover MD store who made my experience extra special. Jay is super friendly and attentive. He had no problem answering my 100 questions. The grounds and units are clean and well maintained. I definitely recommend getting your unit from Extra Space on Ridge Rd.
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July 2025 by Michael Lewis
Scheduled online but decided to walk into the center to finish the process. Great customer service. Facility nice and clean, great appearance.
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July 2025 by Amber Kelly
No problems 😊
