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“After reading reviews from other post office I decided to go here. And it was the best decision. As a first time person doing a new passport Jeff was extremely patient and nice. He the whole process smooth and easy.”
“Received fast, friendly service from Sheila. I did not come in for conventional usps services and was expecting issues, but she was very knowledgeable and I was out within two minutes.”
“One of the best post offices I have ever visited. The staff is always very friendly and very knowledgeable and very helpful! Always patient and give their service with a positive attitude!”
“The lady was very kind!!! I went early to make a return and everything was very simple, as it was my first time I didn’t even know how all that worked, so I just asked and she was very kind and everything was fast!”
“Ms.Happy and Ms.Andrea are the stars of this branch! Both helped me with my passport service and picture and couldn’t have gone any better. Wish you both happy holidays and hope to see you again!!”
“Local post office, I've never met the femme presenting person many of the reviews have mentioned. Only the masculine person. They/he's really nice always gives excellent customer service.”
“Took my 2 young children there for a scheduled passport appointment. Shay was amazing! She was professional, quick, and experienced. We were in and out in less than 20 minutes.”
“Love the ladies who work here. They always provide friendly and helpful service- and have celebrated some huge wins with me. I've since moved and miss coming in.”
“Wow The service I received at this Post Office from Service rep Destiny was amazing and so helpful 87+ years ago old I am really thankful for her help with a pkg that I was trying to return”
“I had VERY fast, efficient service getting my passport, and getting a PO box as well. The few times I have gone in and there was a bit of a line, it moved quickly. The workers are polite and friendly.”
“This post office (likely many others) get the hate because people typically review after bad results. I get that, annoying experieces stink.
However most don't bother with compliments as good service is overlooked. Today, I needed a critical certified letter, late for delivery. The teller was very helpful and found my letter. So Iam happy to give the Ellamont post office some love ?”
“Passport appt: I dont think it could have gone better. We did arrive with all required documents and copies, that likely helped. Pictures for kids went smooth especially given that the 2yo wasnt used to taking pics. Personnel working today were professional and ...... I just couldn't imagine it have gone any better, so 5 stars it is. Be prepared and you will be best set up for success, is my advice.”
“Close this post office already, because whether they will be open the hours that are stated is anybody’s guess. This is the only post that I have ever been to, that is not open during their normal business hours. It’s nothing more frustrating than planning your day that includes a trip to this post office and it is closed, especially if you rely on mobility bus services for transportation. If you call customer service for their hours of operation they will tell you that they should be open. A kiosk would be better than this, there’s never a sign posted explaining the situation. Why do this happens only at this post office? I understand that some situations can’t be avoided, but this is a continuous problem.Update: They have definitely improved on being opened at the times that are posted, which makes things a lot better. The customer service has always been good, employees are pleasant and helpful. I just hope that they continue being opened during their business hours.”
“This post office has amazing customer service skills, they helped with a package issue and I am so extremely grateful to them because I desperately needed to get my package before leaving for vacation.”
“We had were blessed with amazing support and service from Tammy, who took us in after a horrible experience being cancelled at Pikesville for our passport appointment. Tammy was working alone with a full line of customers. She kept everyone in good spirits and move quickly and efficiently. We are so grateful to everyone who waited patiently for us to complete our application.Pikesville post office Olivia cancelled us 30 minutes ahead of our appointment. We arrived on time, hadn’t heard the voicemail.There were 4 people in line and 2 postal workers. And she sent us to security where they have walk in passports service. They do this regularly as we have been finding out. The people at security should not have to pick up slack for the laziness of the Pikesville postal workers. Unacceptable!!”
“Understaffed the post offices are but highly appreciate it. Getting a lot of things done changes of address city and packages you can even get money orders there too. I do give a lot of credit and thanks for they put up with a lot of crap daily aiming to make sure you get what you need delivered and received. Their functions are highly benefited for our life. ?”
“Exceptional Service at This USPS Location!
My husband and I visited this post office for the first time today and had a wonderful experience. Despite there being only one clerk on duty, Mr. Timothy was incredibly kind, efficient, and clear throughout the entire process.
The post office itself was spacious, very clean, and well-organized — everything was neat with no clutter in sight. Mr. Timothy went above and beyond to make sure we felt welcomed. He kindly double-checked our forms, explained everything thoroughly, and made sure we understood the next steps to ensure a smooth process.
His professionalism and helpfulness truly stood out, and we left feeling grateful for such a positive experience. We really appreciated his time and care, and I just had to leave a review to recognize his outstanding service!”
“I spoke to Ms. Tonya who is a gem. We lost almost 800 dollars of invites after we mailed them from a post office in Perry Hall area. After 28 days, no one has gotten any of the 70ish envelopes we mailed. She was kind and sympathetic and is walking somewhere to talk to others to see if she can find any info. Plus, the phone was answered on the second ring by a real person. Even if she can’t find the invites, she made me feel better lol. Thank you for listening & being so nice.”
“Wonderful, Helpful people work here.
I live in New Mexico, and have two daughters that live on Fort Meade. I have been sending Birthday gifts over the years and when there are problems they are so helpful and my precious daughters packages always arrive❣️❣️
Thank you for y’all’s service Fort Meade Post Office?????”
“I use the U.S. Postal Service at least several times per week. Occasionally, I use Window services for purchasing postage stamps and or money orders. The staff has always been friendly, courteous, and efficient”
“I have been here a few times to mail packages or drop off letters. Each time, the post master has been very helpful and quick to get me in and out. I can't imagine their job is an easy one.”
“I was at the post office today because the package i was supposed to receive it never did. Ms.Justice White did above and beyond to give me updates of the package. Thank you for your kindness and your help i was able to get refund. All the staff that work at this location when i was there they are friendly easy to communicate with. Thank you all!!!”
“Marsha is amazing!! Super friendly and efficient. An incredible asset to USPS. I come here frequently around 10-12 most days to drop off items for our business and never have an issue”
“Dia was a pleasure to me. I went in and had several questions in regards to passports for both me and my daughter and she was very knowledgeable and gave me excellent information and walked me through how the process works. She demonstrated excellent customer service to me as well. Being new to the area this is a major green flag for me. Thank you Dia for your help. :)”
“I always have a great time when I go to this USPS. They are always polite and helpful when I have questions. But I was especially thankful to one of the ladies who worked there who helped me with the passport application process, who explained the process and pointed out things that could've become potential issues. I corrected those mistakes, and received my passport renewal within a couple of weeks. I sadly did not catch her name but I am very thankful for her help.”
“I had a the pleasure of working with Maria. Prior to me, a male customer was extremely rude and attempted to pick a fight many times. So much so, that another customer had to tell him to leave her alone. She was professional, courteous, and patient the entire exchange with this customer, and had to repeat steps many times, that he could take. Kudos to her and she def needs recognition for a job well done.”
“I had a positive experience. The USPS system isn’t perfect 100% of the time, but the people working here are diligent and on top of things. I also like how the self-service area is open 24/7, very convenient.”
“This location is always super helpful and very nice. I see customers just being rude and nasty which solves no problem at all, but they never return that same negative energy. Postal is a very important and serious job. I appreciate them at Loudon Avenue.”
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“Super quick in & out.
Teller was knowledgeable and helped me understand how some of the sorting machines worked to help me make the best service selection for my package.
It's a small post office- has a decent number of PO boxes but limited supplies of you need to package your goods on site.”