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February 2024 by Dora A
I am relocating to Maryland I stopped by this store Dec 18th to rent PO Box to start transitioning mail. I was helped by a female assistant manager. We did all the paperwork. She then wanted to check that the key worked in the box before I left. It did not work and they did not have a spare. She told me that I would have to come back & pick it up. Mind you she already knew I didn't yet live in Maryland and was leaving the next morning. I asked if she could mail it to me. She said yes. In hind sight I should have just asked for my money back. Fast forward to January I still haven't received a key - I call I get the same Assist Manager but now she has an attitude. The key was mailed. Its not her fault that I don't have it. I ask if she could send another through "UPS" with tracking and her response was "the owner won't allow it." I asked then how can I get a key? Her response " you don't need one your in a different state." Mind blown its completely nuts to me that its ok with her that I don't have a key nor a door key to access the PO Box that I paid for. So here we are again Feb 2024 still no key. This after I've called, emailed and even called UPS Corporate. Nobody cares. So I will be in Maryland Next Thursday and will be filing in small claims to get my money back.
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February 2024 by Jason
Went to get passport photos for my son. Daniel helped me out and he was great. The whole process took like 7 min. I was pleasantly surprised.
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December 2023 by kim faurot
Best experience of the day! Was helped by Kiara who was quick and helpful and very knowledgeable and friendly. Made the visit extremely easy for someone who didn’t know what they were doing. Would absolutely use them again.
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November 2023 by Rebecca Bahm
Came in to mail a UPS prepaid return and they refused to accept it. Told me it was USPS and it clearly is not.
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October 2023 by victoria buggs
Kiara provided outstanding customer service by educating me on third party shipping. She helped ship my items with ease. Her attitude was pleasant, friendly, and helpful.
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October 2023 by Dustin Simpson
Ed is the man! Helped me in a timely manner and was very nice. Excellent customer service and cares about his customers.
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October 2023 by Cheryl Goodman
Andres took care of my shipping today and he was GREAT! Friendly, efficient, and fast! Thank you
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October 2023 by Ariana Rodriguez
Lisa was extremely receptive & helpful over the phone. With great customer service in person as well!
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July 2023 by Randy Price
Mr. Kai Murphy patiently provided exceptional customer service with a friendly smile. He done a great job at this UPS in Hanover, Maryland. We need more young employees such as Kai. Thank Kai!!!!
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July 2023 by J
Awesome experience. Tiffany the manager and the cashier were both super friendly, helpful, efficient, and knowledgeable for my odd sized package!
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July 2023 by Dee K
Just left this store..I was in a rush had a Lyft waiting on me and Briana r. Was amazing..I feel bad because she was being pulled in so many directions..performed so good under pressure..I wouldn't have done so well she was freaking awesome!!!!Didn't catch an attitude she deserves a raise. Baby girl got it!!
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May 2023 by Bernice Williams
My experience was the worst. Had a young lady that was in Training. I told her I sent my package slip to the store email, so they can print it out for me. She then asked was it from Amazon. I advised yes she then proced to catch an attitude and asked for my name. She told me it would be $1.60 I ran to the car to get the change she snatched my money out my hand, then gave me my change, dropping my money on her counter. Not saying anything thing she gave me my recipet. Very nasty attitude and would not come back.
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May 2023 by Laura Rivera
I came into the store on Friday, and was helped by Shirani, she was the only one working in the store and made sure even with the long line forming that I was taken care of.
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May 2023 by Alex Morlina
Not a very good impression coming into this store. I was charged $2 for an email fee, to send and email to print a page to them and another .15 to print. Seriously are we back in the 90s?
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April 2023 by Deon-Pilar Petgrave
On Monday I worked with Shirani and she was amazing. She was about to clock out and even when she was about to leave she made sure that my packages were handled with care. I would definitely recommend this location.