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February 2024 by Erica Noriega
I try to calling last 4 days but no one receive call I don't know why they not receive call only one time someone received and she said someone call you but almost week no one call me back and still no one receive call I have all my call history record so make sure go another location don't go this location poor customer service
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December 2023 by Carmen Fuentes sosa
Was great and was so very nice and friendly
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October 2023 by Courtney Williams
Horrible. There are 4 ATM’s and all 4 are always out of service for weeks at a time. The service inside is average due to very long waits. This is a heavy blue collar area and check cashing on Friday's keeps heavy foot traffic, but the bank never staffs appropriately to meet this high demand. The customers deserve better service. There are no close alternative financial centers within walking distance. Banker of 25 years and I have to say, it’s disappointing.
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September 2023 by Carmen Alvarenga
Good service I didn’t have appointment I waited and she help me very good ?
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May 2022 by Lester R.
FELICITA!!!FELICITA!!!FELICITA!!!how can i forget her name.she is AMAZING!!!she is very helpful,kind and very professional.If you make any appointment just look for her.
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January 2022 by Yazmin Tv
The one worker that they do have was nice but there is only one worker and teller working here..very poor service
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January 2022 by Pierre Barnes
3rd time I've tried to access the lobby, but it's closed due to lack of tellers.
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October 2020 by Kelly Hans
Very rude and dishonest staffs. The staffs in this bank can make you to switch your bank choice
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March 2020 by Jordan Javier
The manager didn’t let me at 11:55 am. She said it was too busy. This is terrible and the manager should be fired. This is the worse experience ever. Bank of America should be ashamed turning way customers before it closes. I will be calling the Bank of America customer relations line because this is a disgrace. This is not after hours, your bank closes the door at 12pm, not 11:59,11:58,11:57,11:56, or 11:55.
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March 2020 by Jordan Wanamaker Javier
This is the worse Bank of America I have ever been too. Don’t go there. The manager should be fired for not following protocol.
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February 2020 by Jordan J.
The manager didn't let me at 11:55 am. She said it was too busy. This is terrible and the manager should be fired. This is the worse experience ever. Bank of America should be ashamed turning way customers before it closes. I will be calling the Bank of America customer relations line because this is a disgrace. This is not after hours, your bank closes the door at 12pm, not 11:59,11:58,11:57,11:56, or 11:55. Get your act together or get a manager who knows they are doing. But I will never ever visit this branch again and I will make sure our subcontractors and vendors in this area do the same.
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February 2020 by Robert Boone
Staff is average. You can tell they try their best with what they have. Management is terrible! I think her name is Tylan. Definitely the worst!
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January 2020 by Homegrown
I try my best to never leave negative reviews but this was the worst Bank of America experience I've had and I've been a member for 14 years and am an Adv Plus member. I arrived 30 minutes before they closed on a Saturday, to have something notarized. Drove 10miles out of the way to get there bc they were the only ones open on Saturday. There is no sign in book for member services. I asked the member service person, whose name started in D and ended in y, if the notary is in today and she responded that because I don't have an appointment I should just go somewhere else and pay to have it notarized if it's important to me, because(she looks at her watch) they close in 30 minutes and they will not be able to see me today. Any other bank of America would serve anyone in the building before closing time as long as they are willing to wait to be seen."You guys require appointments to be seen?" I asked -her answer, "Yes, you can make them online or on the app". Would have been nice if BOA would have notified us of that, if it were even true, somehow i doubt it is. The gentleman who walked in right before me also needing member services, was speaking spanish with the representative was not told the same thing. Spanish is my 2nd language & although she wouldn't know it by looking at me, I understood their conversation as well. Would be nice if everyone was treated the same. I will be avoiding this branch at all costs in the future.
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August 2019 by Courtney Lynch
Super slow, I only go in person if I have to
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October 2018 by dcontreras2014
Worst bank service on earth. Long wait, Sara behind the counter has no customer service skills. Dellon was okay but did not communicare effectively with Eve and that just made me waste more of my time. I couldn't pay my bill and could not fix the issue with the online banking app for Bank of America. I don't even use this bank location on a regular because I have a great one near me but I thought I wouldn't have an issue here. Avoid this location if you have to speak to a person.
