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March 2024 by wilber vasquez
the worst customer service they try to help more than one client at the same time without having finished with the first one then they start to help each other and leave the clients waiting in the middle of their process and then when you complain to them they get upset and They tell you that if you don't like it, you can come back another day or call customer service.
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March 2024 by monica varela
Las personas q trabajan en este banco parece que se levantarán amargadas todos los días no tiene. Nada absolutamente nada de servicio al cliente , no entiendo porque contratan gente incompetente el cual el trabajo de ellos es solucionar los problemas del día a día debieran de reemplazarlos por máquinas estoy segura que harían un mejor trabajo consejo busquen un trabajo que los haga feliz
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February 2024 by Carlos Alvareng
Excellent service
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January 2024 by Nathalie Rubio
Very bad service, today they had no staff to attend to, every time I go there is no one for the business section, they should hire more staff.
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December 2023 by Elias Lopez
Bad service, they don't help you with the questions you have regarding transfer or check cashing. They only throw the check at you without explanation when it cannot be changed, boring people and you see racism sadly
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December 2023 by Maritza Orellana
They have always helped me with everything.
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December 2023 by Tarik W.
VERY POOR customer service!!Only in Black and Hispanic neighborhoods do you see this nonsense!
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November 2023 by Martha Romero
Terrible bank service and the worst thing is that people from that place look for a lot of help in Spanish and always leave without resolving their questions because they never help you there, that's why I changed banks, satisfied with my new bank, but Banco America in Langly Park is not deserves a one star
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September 2023 by Erasmo Ayala
In my opinion excellent
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September 2023 by Hone Alebachew
They have five cash machines but only one cashier on the front . I spend three hours to get a service.
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July 2023 by Jae- Cee
Terrible place .Had trouble with the ATM and the associate's said "we can't do anything"Well obviously you all can't she didn't know what she was doing when I asked for help.Not sure if they lack knowledge or wanting to work.They never answer the phones the wait is ridiculous.Don't recommend opening an account with them either.No stars
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May 2023 by Christina S
Each time I come to this location it gets worse and worse. I don’t understand why they are always slow and inefficient. I honestly will never come back here. I only needed a new card and I sat for more than 1 hour it’s ridiculous. Customer service is always extremely horrible and they are very bias. This location needs ton of work if it will stay around. New people new management is extremely needed. I hate this location bad. It’s a disgrace how unprofessional the people are here and the wait times.
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April 2023 by Ck D.
Worse customer service, especially if you want to take your money there treat you like you're asking a hand out. I guess they don't have to be nice since their customers are minorities and not white rich people
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April 2023 by Jonghyun Kim
Worst BoA branch ever. Service is so slow. Not enough staff to cope with the number of customers.
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January 2023 by Imad Shaik
Slowest customer service.Had to wait 1hr25min to see a representative for literally 10mins work.Worst branch.!!
