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December 2023 by Donald Williams
Excellent customer service. The self check in process worked perfectly. I would highly recommend this uhaul location. Thank you, Donald
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December 2023 by Nohemy melendez
Excelent service
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December 2023 by Kenny Lucas
Vehicle was clean and appeared to be well-maintained. It was ready upon my arrival.The attendants that handled my paperwork upon pickup and return were both pleasant and helpful.
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November 2023 by Tony Williams
Not great customer service. The Representative was not friendly. She was somewhat oppositional. I advised her that I had some technology challenges. She did not appear to be empathetic. very non·cha·lant in a negative way. Very poor interpersonal skills. She appeared not to care about what I was experiencing. I think I will try Home Depot the next time. This was not the first time. I am also in the process of moving my storage from this location as well. I really don't trust this facility anymore.
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November 2023 by R J S
The customer service team was awesome! Pick up and drop off was quick and easy. I’ll definitely return to the Hyattsville location the next time I need to rent a trailer.
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November 2023 by Brian O.
I wanted this location so I could get a delivery to my unit. The office was able to take care of it even though I wasn't there. Went smoothly and found my items perfectly stacked in the unit. Thanks!
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September 2023 by Rumit P.
The service was fast and efficient. We booked online for a one-day trailer rental and arrived about 20 minutes before the pickup time. There were two employees behind the register, so the line moved fairly quickly. The employee who assisted us was cordial and efficient. It's good that we arrived early because by the time we left there was a huge line of 8 or 9 customers. The pickup process was smooth and hassle-free. The lot is huge and has speed bumps so drive with caution.
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August 2023 by Steven Littlewood
Get trucks with AC! It’s hot in Maryland! Truck did work fine. And train people at the counter better, each of the three employees running the cash register/reservations got something wrong or had to get help. But they were pleasant and not rude. Still recommend this location because it has trucks and storage both.
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August 2023 by j edward Constable
Staff was friendly and nice. Buy they tried to charge a cleaning fee of $50 for dirty mats and the truck rear cabin was not prestine. Add on fees that I avoided by cleaning the truck my self. Be aware of this scam.
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August 2023 by Elias Chelala
My experience at U-Haul Moving & Storage of Hyattsville was a mix of pros and cons. On the positive side, the staff was friendly and helpful throughout the rental process. They provided clear instructions on how to use the equipment and ensured that everything was in working order before I left.The storage units available were spacious and well-maintained, offering ample room for my belongings. The facility's security measures, including gated access and surveillance cameras, also provided me with peace of mind regarding the safety of my items.However, I encountered some challenges as well. The parking situation was a bit chaotic, and it took some time to find a suitable spot when I arrived. Additionally, the facility was a bit further from my location than I had initially anticipated, which added to the overall moving stress.Overall, U-Haul Moving & Storage of Hyattsville offers decent service with friendly staff and secure storage options. While there were a few minor hiccups, my experience was generally positive, and I would consider using their services again in the future.
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August 2023 by A99fan1
I'm in my reservation online. The service was pretty quick both times. I went there and last week once when they first opened up in the morning it was quick. And the other time I came in the middle afternoon around 12:00. There was a shorter wait but the two people handled the line pretty quickly. As long as you have all your stuff already prepared they get you in and out of your advanced
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August 2023 by Marsha H.
My experience with this UHaul is just fine. Just that I wish they fill up the gas tank full. When I picked my truck, it has 1/3 gas left. I had to extend my time to fill it up. But when I returned it, I had left them too much gas left. It's hard to measure to make sure that I brought the truck back with 1/3 gas tank. I felt that I should be prorate for my gas being over 1/3.
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July 2023 by ANGEL'S MULTISERVICE INC
Thank you UHAUL for making my life easier! In the rental of the truck, the whole paperwork process was super fast and the customer service was a very satisfactory and professional experience, which I recommend to anyone who needs their move, do not hesitate to rent their truck in UHAUL! The move will be easier for you with UHAUL, I recommend you! Thank you UHAUL for making my move easier.
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May 2023 by Gustavo Anguiano
Very nice service they make everything very easy and so fast. I'm really recommend it
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April 2023 by Lucia Tovar
This is the worst U-Haul I've ever visited. After waiting for someone to even acknowledge my presence, I was told they did not have the truck I reserved. Why was I not contacted? No problem, I settled for a larger truck that consumes more gasoline but I was not offered a discount for any of this. To make matters worse, the truck was pretty dirty. When I asked one of the employees outside for help (I do not want to be charged later for returning a dirty truck with cup holders full of juice and cigarette ashes), he didn't even have a towel he could use. Management seems nonexistent.
