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December 2023 by Justin Salvador
I was immediately helped by the associates when I walked in and they took care of my inquiries quickly. Thanks girls!! :) Great customer service
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November 2023 by Alonda
unnecessarily rude employees
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July 2023 by Shenelle Victoria Castellon
Don’t work at this location, and don’t shop here either. Simply put, the employees are rude and not trained to assist your wants and needs, they are trained for your purchase alone and they lack professionalism and good customer service like a disease. I have much to say from my personal experience but I will leave it at that.
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March 2023 by Zebulon Clayton
Horrible customer service. The first cashier was fair, never rude but not pleasant. The second person, the Spanish clerk, I assume, was in charge; she comes in with a rude attitude, never greeted me at the counter, looked me up and down, and watched the Afro American clerk do my purchase. The sad part I called yesterday to see if they had my size to exhange the Converse women shoe for a larger size. They both need customer service etiquette so they can better serve the public.
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November 2022 by Laquisha Jones
Horrible CUSTOMER SERVICE . I came in for a interview today . It’s RAINING really bad . I was 6 min late and was told that the manager isn’t Available and to go home no further follow up no explanation . Two seconds later the manager walks out the back and walks right pass me . My time was wasted. I understand that I was late but a grace period should be in affect for things like this . 4 of those 6 min I was trying to find the store due to it not being any signs available nor is the store on the mall directory. I wasn’t given a chance
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September 2021 by Carlo
Went in to exchange something and asked a girl about the exchange policy and showed her the shoes I wanted to exchange. She said they were beat. I told her someone told me other information and she didn’t say anything and said I couldnt exchange them. That’s cool , but she didn’t have to be rude about it. Was just asking questions.
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September 2021 by Stephanie C
Great customer service by Jennifer. She is very attentive to my needs as I am buying for family members. She is very pacient while we figure out everyones shoes size and let's us know if the shoe tend to run bigger or samller. I've had the pleasure of being helped by her twice and each time she has a smile on her face while I try every shoe on in the store.
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January 2021 by Corey Chambers
My first time there and the nice lady with pretty nails helped me out with some blue chucks Taylor’s/. The second time back some black guy on the morning shift was quite rude like he didn’t want to help me
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November 2020 by Stephanie Card
Great customer service by Jennifer. She is very attentive to my needs as I am buying for family members. She is very pacient while we figure out everyones shoes size and let's us know if the shoe tend to run bigger or samller. I've had the pleasure of being helped by her twice and each time she has a smile on her face while I try every shoe on in the store.
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November 2020 by Lisa N.
Fly sneakers and great prices
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August 2020 by Sabrina Rosaé
Whoever the man was, who was working the morning shift and answered the phone at 11:04 AM on Friday August 14th 2020, is extremely rude. I called and asked if they were hiring. I said specifically “Hello, is this location hiring?” As I do when I call any other location, and whoever answered the phone said “you’re supposed to answer the phone with some type of respect.” Was I not being respectful? I said hello, and asked a question. This person needs some serious training.EDIT: Found out his name, it’s Joel.
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March 2020 by Adrianne Brooks
This story is so unpleasant I called about a shoe the sale person ask can I hold. As Iam on hold I hear his whole conversation he and a another person is having. They playing and laughing talk about how someone needs to a break because they are over hours. Then he hang up the phone. I called back and said can you please hold because Iam busy. Never came back to the phone .
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January 2020 by Wanda Gregory
They went over and beyond to make sure my daughter was happy with her purchases.
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June 2019 by Carolyn Polite
It was spectacular, this shoe store also has athletic extras.
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June 2019 by Ayana Denton
The customer service was horrible!! I would never visit this place again only the Baltimore locations!!