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July 2025 by Leslie Routzahn
Easy to find, good parking. Store personnel was knowledgeable, friendly and fast.
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July 2025 by Dj Learning
Came in to pick up the Internet package. There were few people in line and when I asked about the pick up the guy told me I still have to wait. So after 30 min, one of the staff told the other staff to go help me. He started to walk towards me but suddenly turns and helps the other person that came after. Then when he finally got to me, I told him I am here to pick up the Internet package. The guy said ok I will be right back and goes back to the back for 10 min and comes out with someone else and go to help the same customer he spoke to before helping me. Then he comes to me again and says ok I will go back and find your item. When I got the item, the guy gives me the older model and tells me this is all I got. Also, there was a customer who came way after me and asked for the internet package as well but he walked out in 5 min. Also two staff were standing around and not doing anything while others were waiting. If I knew picking up the Internet package was this long and unprofessional, I don’t think I would have chosen xfinity or as a pick up.
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July 2025 by Mehrdad Hessabian
Busy store and maybe not enough workers.
I was there for two days, each day 6 to 8 hours and they couldn’t fix the problem for my xfinity line.
They are trying to be multitask and in the same time they are taking care of 2 to 4 customers at the same time.
This is wrong. Job quality done.
It’s not about sell… it’s about customer service and taking care of the customers.
I wish I didn’t have an acount with them.
Workers are nice but they in rush all the time .
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July 2025 by Ndema Ndi
Wish I could give them 1 star. To drop off an equipment, they said 15 to 20 minutes, don't know why I didn't leave after the 15 minutes, they didn't get to me even after an 1hr
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July 2025 by Steve
For the first time in 4 years of going to this store, I had a great experience. Was dreading it after looking at recent reviews combined with my past not so great experience. I made a reservation which really cut down the wait time. I was having trouble with my phone holding a charge and needed a new charger anyway. Zierre Cross was incredibly helpful and went way above and beyond in identifying the problem of dust/dirt in the port and got it all out (it was a lot). Saved me money from having to get it cleaned out properly. I won't be as hesitant going back especially if he is there.
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June 2025 by Matt Arigo
Just needed to pickup something and took over half an hour. Employees were nice, just severely understaffed
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June 2025 by Mina Carter
I waited for 2 hours, to say the least, this team did an amazing job taking care of all of us waiting!!! There was an UGLY person complaining nonstop and speaking in such a hateful manner towards the associate and manager, but the Xfinity team in Jessup were professional and kind even though the gentleman was being ignorant!!! We (the clients) started the day off HOT and impatient, but Carlos, Edwin, and Yelissa turned this experience around and definitely went above and beyond to make the wait worthwhile. Also, I wanted to give a HUGE SHOUT OUT TO YELISSA JIMENEZ for looking out for me and helping me save over 50% as well!
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June 2025 by Elijah Flint
This will be split into two parts: one for the actual store and one for the overall company. TLDR: I do not recommend this store nor this company.
This store: went in on 2 occasions. I moved here and couldn’t schedule a technician online to set up our service (of course), so had to go in to this store to talk to someone. I waited 30 minutes for one of these store reps to tell me that he is sending me a link to schedule my appointment, and then has the audacity to immediately follow it with “make sure to leave a review”. Never got the text. The second time I went in was to return my equipment after cancelling with this God awful company. Waited another 30 minutes for someone to grab my things and give me a receipt.
This company: This company has left me to hang and dry on multiple occasions. First of all, it raised my monthly charges despite having a locked in rate. Second, it is the most unreliable service I have used. There would be an outage almost every week for zero reason. Third, I was in Augusta during Hurricane Helene, and Xfinity tried to tell news articles that they are doing their best to do their part and put up hotspots everywhere for people to use. Since I lived in a no service area, I wanted to be able to use the hotspot to communicate with my family and work. Xfinity puts hotspots with zero internet access everywhere around the city and try to “claim” they put 500,000 spots or whatever. Failure of a company and I would absolutely never get Xfinity again. Would rather shoot off my foot.
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August 2024 by Ben Wang
This is the most inefficiently run businesses I’ve ever been too. I was here to pick up a router and modem. I was told to wait 20 mins and in reality it took 2 hours. Best of luck to the next customer
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July 2024 by Olivia Spector
Went to the store today because Xfinity main call line was useless when trying to get my new modem hooked up. We went to this Xfinity location and spoke with Henry who immediately let us know our router was not compatible with our upgraded wifi which no one on the main line let us know. We then went on to get an Xfinity router and Henry worked diligently and happily helped us set this up even once the store closed. I absolutely appreciate everyone at this Xfinity especially Henry who solved my problem in 5 minutes that Xfinity 's main line couldn't solve in 6 phone calls. Thank you Henry!!!
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July 2024 by Naomy R.
Devon was soo helpful from beginning to end. He answered all my questions and gave me some solid advice with getting a new phone with Xfinity Mobile. He even put on Luca in the waiting area for my children. Highly recommend this location!!
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July 2024 by lakisha mack
If I could leave a 0 rating I absolutely would. This whole experience has been a nightmare I don’t even know where to start with this “Xfinity experience”.
All I wanted to do was pay my bill and transfer service to my new address. But the amount of live agent chats (which there’s no way these people I’m chatting with are “LIVE” agents) to countless calls and trying to get a live agent on the phone, I still have not successfully paid my bill or restored my service. Every time I do get a rep on the phone I have to repeat the same problem over again with no resolve. I’ve been dropped back into the IVR system or cold transferred to a new rep to repeat the info over again with no resolve. Of course there is no immediate supervisor to complain to or get help from.
Why wouldn’t you want to help an account holder simply trying to pay my bill and continue service is beyond me, I guess you want e to take my business elsewhere. This whole experience has been horrible.
Even with this they have the nerve to send a survey in regards to my experience, THE AUDACITY!!!!
WOULD NOT AND WILL NOT RECOMMEND!!!
*** And NO I still don’t have service ***
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June 2024 by sandra wise
Continued from a month ago when we were just trying to add cable from just having internet for a year now. Our internet was disconnected it took 2 days to reconnect some of our devices. Because we couldn’t connect all we decided to cancel as we thought.
1. They still billed us
2. Once they fixed the bill, so they said. We paid more for internet then before ( 3 days prior).
3. We were not told once we add something we can’t go back paying the same amount.
4. We added and never used it. We could not get cable to connect. Just reconnecting our devices to internet was enough inconvenience.
5. The manager stated it was on the signed agreement. My husband was never texted an agreement. They gave him a tablet that ONLY displayed a line for him to sign. “You’re signing that you are accepting cable” no further explanation was given. It is the staffs job to give information. Lack of, sounds like tricks to me.
We are dissatisfied and looking for other means of internet.
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June 2024 by Ms. Diana
Good customer service ??
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May 2024 by Stephanie Velky
After spending an hr trying to set up my account on the phone with a rep, the equipment was not linked to my new account when i arrive to pick it up at the store. Then, this store provided me with a modem that was still connected to a previous account and after 3 hrs wasted trying to connect it at my new place and on phone with tech support, ill have to return to the store in person
