The XFINITY Store by Comcast in Jessup, MD, located at 7351 Assateague Drive, offers a wide range of Xfinity services, including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment at this location. Despite some challenges, the Xfinity team at the Jessup store has consistently provided exceptional customer service. Customers have praised the professionalism and kindness of the associates, even in the face of difficult situations. Carlos, Edwin, and Yelissa, in particular, have been recognized for going above and beyond to ensure a positive experience for the clients, even turning around a frustrating situation. Customers have also highlighted the helpfulness of the staff, such as Henry, who quickly identified and resolved an issue with a customer's router, something the main Xfinity line was unable to do. Additionally, Devon was praised for his attentive and informative assistance in helping a customer with their Xfinity Mobile needs. While the majority of the reviews are positive, there have been some instances of less satisfactory experiences. A customer reported encountering an associate named Angie who was perceived as unhelpful and rude, leading to a frustrating interaction. However, the store has addressed this concern and made efforts to resolve the issue. Overall, the XFINITY Store by Comcast in Jessup, MD, appears to be a reliable and customer-focused location, providing a range of Xfinity services and a generally positive experience for its clients.
I had a great experience with the employee Baltej. I was having trouble setting up my new phone number, so I went to the store and he helped me very patiently. He tried everything to assist me, and I left satisfied with my new phone number! I was very happy with his service. Thank you, Baltej!
April 2026
Baltej solved a very difficult issue with our sim card. After doing a lot of troubleshooting he got it working. Very calm kind and professional worker
March 2026
Zierre was absolutely amazing! He was incredibly helpful, knowledgeable, and quick to assist with everything I needed. His professionalism and friendly attitude made the whole experience smooth and enjoyable. I really appreciate the great service—thank you so much, Zierre!
