Avis Car Rental in Lanham is part of a well-known and trusted global brand recognized for customer loyalty. Customers often find the staff to be very friendly, professional, and pleasant, making the rental process smooth and enjoyable. Many reviews highlight the positive attitude and helpfulness of employees, with some mentioning specific staff members who provide exceptional customer service. The location is praised for clean, ready-to-go cars and quick, efficient service, often taking only 10-15 minutes for pickup and drop-off. The staff's professionalism and friendliness contribute to a positive experience. However, some concerns are raised about the condition of the cars, which are sometimes not properly maintained, with windows and mirrors often dirty, affecting visibility. There are occasional staffing shortages, leading to delays, as the same person handles both customer service and car cleaning. Overall, customers appreciate the affordability and high-quality service, especially from dedicated staff members, and express willingness to rent again from this location.
Exceptional customer service. Professional and fast. Answered all my questions.
February 2026
I travel quite a bit for work for the government and this store is my go to for car rentals. The staff is friendly and helpful and the process is quick.
February 2026
I had an excellent experience with Avis thanks to Shay. She helped me get into a rental on very short notice and made the entire process smooth and stress-free. Her customer service was outstanding—professional, efficient, and genuinely helpful. Shay went above and beyond, and I truly appreciate her support. Highly recommend!
