Citi, a financial institution, has received mixed reviews from its customers. While some customers have had positive experiences, others have expressed dissatisfaction with the service they received. One customer, Kelly Sosa, expressed gratitude for the assistance provided by a teller in withdrawing funds and protecting their purchases. Another customer, however, felt that they were treated as if the issue was their fault, with the teller and manager displaying a lack of empathy and personality. In contrast, a different teller, Caitlin Boyles, was praised for her professionalism, willingness to help, and advocacy for the customer. The supervisor, Ms. Cruz, was described as doing her job but without any personal touch. Another customer, Mr. Issa, the branch manager in Laurel, was commended for his ability to address the customer's issue and follow up with Citi Corporate. Finally, a teller identified as #051 was praised for their customer service in finding a way to provide funds when the customer had forgotten their wallet, demonstrating the "old school way" of treating people. Overall, Citi's service appears to be a mixed bag, with some employees providing excellent customer service, while others fall short in their interactions with customers.
Thank you to Kelly Sosa for assisting me with my withdrawal & providing me w information to protect myself and my purchases! Thank you!
October 2023
Spoke to a rude gentleman named Lawrence at the Laurel branch who told me that even though I called hours before they closed there was absolutely no available time for me to open a checking account today. If it takes only thirty minutes to open an account why are you sending me through so much to open an account???
May 2023
Worst experience ever. I came here to resolve an account issue and the lady made me read the letter that I brought with me as if I can’t read the letter. Closed the account today.
