Citi, a financial institution, has received mixed reviews from its customers. While some customers have had positive experiences, others have expressed dissatisfaction with the service they received. One customer, Kelly Sosa, praised the assistance provided by a teller who helped with a withdrawal and offered information to protect the customer's purchases. Another customer, however, felt that a teller made them feel like the issue was their fault and lacked a friendly attitude, although the manager was more cordial. The reviews also highlighted the contrast in customer service between different tellers. One teller, Caitlin Boyles, was praised for her willingness to help and advocate for the customer, while another teller was described as more impersonal and short in their responses. Despite these mixed experiences, a customer named Mr. Issa, the branch manager in Laurel, was commended for his ability to address the customer's issue and follow up with Citi Corporate. Additionally, a teller identified as #051 was praised for finding a way to assist a customer who had forgotten their wallet, demonstrating "old school" customer service. Overall, the reviews suggest that Citi's service quality can vary, with some employees providing excellent customer support, while others may fall short in their approach and attitude.
Thank you to Kelly Sosa for assisting me with my withdrawal & providing me w information to protect myself and my purchases! Thank you!
October 2023
Spoke to a rude gentleman named Lawrence at the Laurel branch who told me that even though I called hours before they closed there was absolutely no available time for me to open a checking account today. If it takes only thirty minutes to open an account why are you sending me through so much to open an account???
May 2023
Worst experience ever. I came here to resolve an account issue and the lady made me read the letter that I brought with me as if I can’t read the letter. Closed the account today.
