DTLR at Laurel is a sneaker store known for its organized and efficient service, especially during pickup. Customers appreciate the helpful and friendly staff, including associates like Jewce, Eric, and Cameron, who assist customers quickly and with great customer service. The store offers a wide selection of shoes and strives to provide a positive shopping experience, with staff members often going the extra mile to ensure accuracy and satisfaction. For example, one employee carefully checked shoe sizes to make sure they were correct, demonstrating genuine care. However, some reviews mention that the store's return policy is strict, allowing refunds, exchanges, or store credit only within 30 days, which is shorter than other sneaker stores that offer longer periods. Customer service quality varies; while some staff members are praised for being professional, welcoming, and patient—especially when assisting with sizing children or helping busy shoppers—others feel that the overall service can sometimes be less friendly, with staff appearing nonchalant or not smiling as often. Despite these inconsistencies, loyal customers support the Laurel location due to the helpful staff like John and Maya, who are recognized for their kindness and dedication to providing a good shopping experience.
Ask for Sharnell. She's very knowledgeable,kind and professional. Well recommended.
October 2025
Customer service was excellent. Staff very knowledgeable, friendly and professional. Music is fire too.
September 2025
Nice store but if you need to get a refund , do an exchange or ask store credit, it ALL has to be done within 30 days. Not 45 days or 60 days like other sneaker shoe stores. That’s the downside in my opinion!
