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“Natalie was exceptional! Her customer service skills were top notch. She was patient and kept a calm demeanor even when I became frustrated. Natalie successfully fixed a factory reset on my Google pixel phone even though it took about 45 minutes. Thank you Natalie!”
“I answered wrong on the first question. I was and still am very satisfied with Yeabu's service. And I believe that she is a benefit to that store she was very knowledgeable, helpful and patient while helping me navigate the issues pertaining to my situation. And made it a less burdensome experience.”
“On June 25th, my cell phone was disconnected in error instead of an old device as requested. I was unable to get a live customer service representative by phone for 2 hours, and another Verizon store offered little help for my issue. Within 15 minutes of arriving at the Laurel store, Favour Fatusin made the right connections, restored my service, and the correct device was disconnected. He was also very knowledgeable about products that my family needed. Well done!”
“Had a Great Experiance at the Laurel fort Meade boost store, needed my son's prepaid phone to work again and the attendant was courteous, professional and abstute to assisting me with my issue, she was able to savage my son's prepaid phone and include it on my already account, perfect. Thank you boost 👍🏽🫡”
“Excellent service. Very professional and highly skilled at resolving issues and questions quickly. Kenneth is a very kind and respectful agent, making for a quality Cricket experience.”
“DAYANNA (T MOBILE EXPERT) WAS VERY HELPFUL, EXPLICIT AND PATIENT IN HELPING ME. I HIGHLY RECOMMEND THIS STORE TO THE COMMUNITY 🎉🎊✌”
“I felt comfortable the entire process, even though this sort of change bothers me usually. The staff were very friendly and thoughtful. I was very impressed, and would recommend to others highly”
“Came here earlier this evening around 4 pm and the service was excellent. Very speedy , professional, and enjoyable experience . Highly recommend this location also services are explain well.”
“I was having a serious issue withy elderly mother's phone in Florida. After 2 hours on the phone, a customer service supervisor gave me instructions to walk into my nearest MetroPCS so that they could fix it. I walked into this store and promptly fell out with Alexa, who initially (and understandably) was upset. They had really set her up! But she rebounded quickly and got to work on my behalf even though it was not her issue and there was nothing she could do and I didn't want to hear it, lol! She became my advocate in the fight to resolve my issue so far away, and I couldn't thank her enough! Alexa's the one!”
“I've been to this store quite a few times , the best customer service I've got was with Sasha, she answered all of my questions and made the changes I needed on my account.”
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“I had my Samsung galaxy S22 ultra charging port replaced with Francis after another local cell phone repair had a mistake to where the charging port was lose but Francis was very knowledgeable and fixed it amazingly and was able to diagnose that it was charging port and not a whole new housing that i need to replace. He is also very polite and great to work with & he knows what he is doing”