Ourisman Rt 198 Sales Inc. has received a variety of reviews highlighting both positive experiences and areas for improvement. Customers have praised the staff, especially individuals like Njoqua Harris and William, for their helpful, calm, and understanding service. William, in particular, is recognized for going above and beyond to assist with car repairs, even after other department members said the issue couldn’t be fixed. Customers appreciate the friendly attitude and dedication of employees who make the effort to ensure satisfaction. The dealership’s sales team is also noted for their professionalism and negotiation skills. One customer commended Ricardo’s good work and the fair agreement reached after some back-and-forth, despite initial concerns. Although there were some issues with used cars, such as a car with a broken air conditioning and grinding noise, the dealership’s service team managed to address these problems under warranty, demonstrating good communication and effort. Customers feel they received a fair deal and would recommend the dealership to others. However, some reviews point out challenges, including long wait times and pushy sales tactics. One customer spent hours at the dealership due to sales pressure and delays in service appointments, like waiting for parts during a recall. Service experiences are mixed; while some customers found the service team helpful, others faced inconveniences such as limited hours and miscommunications about service times. Despite these issues, many customers appreciate the overall effort, fair treatment, and the staff’s willingness to help. The dealership is seen as a place where attentive staff and good customer service can make a difference, especially when employees like Bijan and Ben step in to assist in difficult situations.
Njoqua Harris is the best to assist people , I am very happy and satisfied. Thank you very much for all employees
May 2022
Jerome took great care of me and my son as did Rick the sales manager! My son loves his new Elantra sport!!
October 2021
A few weeks after I signed the lease, there were some paperwork issues at the financing company - outside of the dealership's control - that could've caused a real headache for me. But Ben and Hess stepped up, intervened, and went above and beyond to help me out. Very much appreciated!
