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July 2023 by Eve Taylor
Great experience ? and lots of fun
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February 2023 by Otis Ashton
Visited this location twice and compared to the others, pricing about the same. But Dan/Don King (?), the manager was the kind of man I want to do business with. He was eager to show me what he had to offer, but like I explained to him I am just comparing due to location of my home and work and relocating to the area. Each visit he did everything to help me and I am grateful for that during this difficult transition period. I hope that his kindness translates into more customers for him and his company, by far the kindest and most helpful during our shop/comparison for a storage unit. Wishing you all the best, thank you and I will see you soon.
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August 2022 by Charlotte Barlow
I rented a 10×20 u took my money but did not give me the appropriate size that I paid for therefore the usual I had full of stuff could not be moved inI can not get anyone on the phone to even help me
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January 2022 by Sunshine Wine
Horrible new company took over and doubled the fees without any upgrades or improvements units still get water damage, no proper notification, every month they have a issue with payment and I’m always getting late fees can never pay online or over the phone without a issue can never speak to anyone nor do they return your calls Ridiculous I’ve tried to set up self pay several times and it’s always a issue they know what they are doing to get over on people I’ve been with this unit for several years never ever had an issue til this company took over
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September 2021 by Joe Waddy
The facilty is very clean. Customer service is "fair" at best, and the only time they reach out to customers is when they want money.
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September 2021 by Tony T4
New company took over. Raised everyone's rent 100%. My rent went from 74 dollars a month to $155. And your forced to pay $10 for insurance. The place is a dump. Not climate controlled not worth the money. Go to uhaul it's cheaper with less spiders and it's inside with climate control.
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July 2021 by Charlotte Frisby
My daughter referred me to this storage facility and I completed a walk around and drive around to find out if this location would be the best place to meet my needs, and I agree with my daughter that the manager was extremely patient and very kind. I pretty much had the same questions as she did however, he still answered them with a great deal of respect, professionalism and patience. I appreciate that he was customer focused and did not try to pressure me to "sign up today" and he didn't play games with me. He was honest and very attentive to my needs and he did well addressing my concerns. I am pleased with that he states that they are a new management company, and that there changes coming to this center, he informed me that he is available to assist me regardless of how many visits I have to make, to make a decision, but he assured me that his number one goal is to provide excellent customer service and he truly exceeded my expectations! Thank you, and I look forward to doing business with you Mr. Donovan.
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July 2021 by Cheremie Frisby-Spencer
Donovan did an amazing job explaining what they offer and let me take my time asking questions looking around and and when I card back to talk a little bit more he was still very patient and kind!!
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July 2021 by annie cato
Donovan was great, he helped me understand the pricings and made me feel secure about my belongs being left in storage. If anyone I recommend Donovan he's outstanding, I will be recommending others to him.
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July 2021 by Honey Doll
Absolutely love this storage facility! My fiancé and I are about to move and Donovan King has given us sooooo much I information and has made us very comfortable with the decision to store with them !!Thank you sooo much !!Lunch on me Donovan!!
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July 2021 by Dazanae Cato
Donovan King, Great Customer Service
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January 2021 by Deborah Hitchcock
I've rented a storage unit at Patuxent for the last 2 years. Very happy with my experience! The unit was clean when I initially rented it. The staff, Miss Donna in particular, was very professional, kind, and friendly. Never had any issues. Top notch experience, I would definitely rent again.
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April 2019 by Dianne Dixon
Great staff, clean units.
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March 2019 by mim Nagle
Entrance code box broke, looks very shabby, needs painting badly, no one on site if there is a problem.
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February 2019 by Stacey Graves
Been using them for 3 yrs now. Only good part is their close to me and I have access 24 hours to my units. But their old and there is always stuff falling from the ceiling . Had to move EVERYTHING a yr ago because the door broke and wouldnt go up or down. And their isnt anyone on site. Their office is a couple miles down the street and there is noone around on weekends to contact if theres a problem.
