Sonesta Simply Suites Baltimore BWI Airport offers a mostly comfortable and convenient stay for travelers. The rooms are generally clean and equipped with kitchenettes that meet guest needs, making it a good choice for those seeking practicality and value. The location provides easy access to public transportation, such as the 75 bus that connects quickly to DC, which many guests appreciated. The staff receive high praise for their friendliness and helpfulness, with particular mention of the general manager, who is noted for making guests feel welcomed and cared for, creating a friendly, almost home-like atmosphere. However, some issues affect the overall experience. Guests have reported problems with room cleanliness and maintenance, including uncleaned rooms and disabled smoke detectors, likely due to smoking in rooms. One guest had to deal with unpleasant odors of weed and cigarette smoke, and air fresheners were used as a workaround. There are also complaints about small amenities; for example, a lack of coffee filters, dishwashing sponges, and first aid supplies like bandages, which can be inconvenient. Parking fees are charged even in non-city-center locations, and some guests found the process for incidental charges confusing and frustrating, especially when paying by card, as the fee is cash-only and can take weeks to clear. Despite these issues, many guests find the location quiet and the beds comfortable. The staff’s friendliness and the helpfulness of the management stand out as positive aspects, making the stay pleasant overall, provided minor inconveniences are accepted.
Front desk staff are really nice and professional, showers are nice and beds are very comfortable.
October 2025
I enjoy Sonesta... My only complaint is the ice maker never work and there are no ice trays.. haha if that is the worst thing it's a good day... But I do enjoy having ice.
September 2025
Me and my family stay over the weekend checkin wasn’t the best experience over all the staff was great my room was clean very friendly place to stay it was one person i believe he's the Housekeeper manger he made our stay a-lot better he’s a good guy energy was really great will be back to stay
