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“I don’t remember who my postal representative was, however, she was a lovely young lady and I had fantastic customer service. This is my first time coming to this post office and it was a wonderful experience. When I’m up in Towson visiting my boyfriend, I will utilize the post office is over here to send some stuff out to friends and family. When I’m back in Catonsville, where I live, I tend to go to the Arbutus USPS because the people in the Catonsville office are the pits! I avoid that place like the plague.
Fantastic little spot and fantastic Support. I will be back to ship out packages again. Thank you for everything! I had a wonderful experience and I appreciate that.”
2 - 5PM 8:30AM - 1PM
10421 Stevenson Rd, Stevenson
Post Offices
“After a bunch of issues at a different acceptance facility,that said they took care of the paperwork when I called ahead of time but didn't. I decided to go to the Post office and Eric was super helpful, Tuesday they have Walk in times. I am super thankful for Eric's help.”
9AM - 12PM 1 - 5PM
2 Railroad Ave, Glyndon
Post Offices
“I take the drive just to experience the nostalgia of this post office. It makes me smile. The service is always kind and courteous, the way it used to be and should be.”
9AM - 2PM 3:15 - 5PM
732 Deepdene Rd, Baltimore
Post Offices
“I love this post office! Quick service, friendly interactions, it’s perfect! I couldn’t recommend stopping here over any other one in the Baltimore area!”
“I need to give a special thank you to Corey Gibbs, Kelly Brown, and Vallen Porter. My package had seemed to be missing and these three really went above and beyond to stay in communication with me about the progress of my delivery. It feels like they were treating it like their very own delivery! Even as I waited, I observed Corey being so patient and helpful with all of the other customers. That team exhibited superb customer service. It’s really important that I share this with everyone because there are people out here who still really care and will go above and beyond to make sure they give customers a good experience. Thank you Corey, Kelley, and Vallen!!!”
“Ms.Happy and Ms.Andrea are the stars of this branch! Both helped me with my passport service and picture and couldn’t have gone any better. Wish you both happy holidays and hope to see you again!!”
“Not sure if anyone reads reviews of a USPS. But just in case -- the main gentleman working at this location on the weekday afternoon/evenings is SO great and helpful that I go out of my way to come to this one. I have probably been here about 10-15 times total, and always the same guy. Very patient, very clear with answers/options/solutions, knows what he's doing, and actually makes your day go smoother. I can't think of another post office that runs like that.Down-sides - It's a smaller location, so product selection is limited and sometimes there's a longer wait. The entrance/exit to the parking lot can be confusing.”
“Local post office, I've never met the femme presenting person many of the reviews have mentioned. Only the masculine person. They/he's really nice always gives excellent customer service.”
9AM - 2PM 3 - 5PM
130 N Greene St, Baltimore
Post Offices
“Five stars for the women working there today. She was helpful and patient and explained everything to me as I had no idea how to send my letter. The post office was empty, and the wait was short. Everything I needed was provided to me.”
9AM - 2PM 3 - 5PM
111 N Calvert St, Baltimore
Post Offices
“Love the ladies who work here. They always provide friendly and helpful service- and have celebrated some huge wins with me. I've since moved and miss coming in.”
9AM - 1PM 2:15 - 5PM
919 W 34th St, Baltimore
Post Offices
“Wow The service I received at this Post Office from Service rep Destiny was amazing and so helpful 87+ years ago old I am really thankful for her help with a pkg that I was trying to return”
“Went to the Timonium post office today hoping to get my daughter’s passport renewed before she heads back after break from college. I didn’t realize that appointments were recommended and thought we might not be able to do it. Lakeisha, one of the employees here, went out of her way to help us and showed such amazing professionalism and kindness through the whole process. Appreciate having such a positive experience even during this crazy holiday season. Thank you Lakeisha!”
10AM - 4:30PM
3500 Dolfield Ave, Baltimore
Post Offices
“I had VERY fast, efficient service getting my passport, and getting a PO box as well. The few times I have gone in and there was a bit of a line, it moved quickly. The workers are polite and friendly.”
11AM - 3PM
2401 Liberty Heights Ave, Baltimore
Post Offices
“Close this post office already, because whether they will be open the hours that are stated is anybody’s guess. This is the only post that I have ever been to, that is not open during their normal business hours. It’s nothing more frustrating than planning your day that includes a trip to this post office and it is closed, especially if you rely on mobility bus services for transportation. If you call customer service for their hours of operation they will tell you that they should be open. A kiosk would be better than this, there’s never a sign posted explaining the situation. Why do this happens only at this post office? I understand that some situations can’t be avoided, but this is a continuous problem.Update: They have definitely improved on being opened at the times that are posted, which makes things a lot better. The customer service has always been good, employees are pleasant and helpful. I just hope that they continue being opened during their business hours.”
2:30 - 4:30PM 10AM - 1:30PM
1908 N Ellamont St, Baltimore
Post Offices
“This post office (likely many others) get the hate because people typically review after bad results. I get that, annoying experieces stink.
However most don't bother with compliments as good service is overlooked. Today, I needed a critical certified letter, late for delivery. The teller was very helpful and found my letter. So Iam happy to give the Ellamont post office some love ?”
10AM - 1PM
825 Dulaney Valley Rd Ofc, Towson
Post Offices
“The guy working here was professional, friendly, and helpful. I wish this location had better hours, and I wish prices weren't so high. But just like anywhere else, that isn't the worker's fault.”
2:30 - 4PM 10AM - 1:30PM
3000 Homewood Ave, Baltimore
Post Offices
“This post office has amazing customer service skills, they helped with a package issue and I am so extremely grateful to them because I desperately needed to get my package before leaving for vacation.”
“We had were blessed with amazing support and service from Tammy, who took us in after a horrible experience being cancelled at Pikesville for our passport appointment. Tammy was working alone with a full line of customers. She kept everyone in good spirits and move quickly and efficiently. We are so grateful to everyone who waited patiently for us to complete our application.Pikesville post office Olivia cancelled us 30 minutes ahead of our appointment. We arrived on time, hadn’t heard the voicemail.There were 4 people in line and 2 postal workers. And she sent us to security where they have walk in passports service. They do this regularly as we have been finding out. The people at security should not have to pick up slack for the laziness of the Pikesville postal workers. Unacceptable!!”
“I contacted the Post Office because a cluster mailbox in our community was knocked over by a vehicle. I was able to talk with a representative after 3 rings and within a half hour, received a return call from that person providing me with information. Within an hour after our conversation, I received a call from a maintenance truck driver who was at the location. He picked up the damaged mailbox, took it to be repaired and provided instructions as to how residents can get their mail until the mailbox is replaced.”
2:30 - 5PM 10AM - 1:30PM
2401 Ashton St, Baltimore
Post Offices
“Understaffed the post offices are but highly appreciate it. Getting a lot of things done changes of address city and packages you can even get money orders there too. I do give a lot of credit and thanks for they put up with a lot of crap daily aiming to make sure you get what you need delivered and received. Their functions are highly benefited for our life. ?”
“Customer service here is superb, i am very thankful the associates at this location were helpful, they listened and was very pleasant . I made a mistake and mistyped my address on the shipping address. However, i still received my packages , i wrote a letter to the carrier to make them aware . Ty has a great attitude , he is truly a great asset , Ma. Lola is always pleasant. Thank you usps”
“I have had mainly good experiences at this post office . My mail gets to its destination amazingly fast (especially considering that this is not Baltimore’s main post office) and the wait time for service is usually a short one.And the most pleasant and personable postal clerk works at this branch. Good customer service is spelled K-E-N-D-R-A. She is patient, communicates clearly and makes me feel appreciated as a customer. She bumps this four star branch to five stars for me.”
2 - 5PM 9AM - 1PM
1800 E Northern Pkwy, Baltimore
Post Offices
“Came in today to take care of some postal business. Miss Jasmine took care of me. She explained the process and time lines and was very helpful and knowledgeable. Great customer service.”
“Despite ongoing staffing shortages, the team consistently handles my needs promptly and always with a positive attitude. I’d especially like to thank Dominique and the other young lady who assists with passports—you both are amazing. Keep up the great work!”
8:30AM - 7PM
900 E Fayette St Rm 118, Baltimore
Post Offices
“I spoke to Ms. Tonya who is a gem. We lost almost 800 dollars of invites after we mailed them from a post office in Perry Hall area. After 28 days, no one has gotten any of the 70ish envelopes we mailed. She was kind and sympathetic and is walking somewhere to talk to others to see if she can find any info. Plus, the phone was answered on the second ring by a real person. Even if she can’t find the invites, she made me feel better lol. Thank you for listening & being so nice.”
9AM - 1PM 2 - 5PM
101 W Chesapeake Ave, Towson
Post Offices
“Actually open! Beautiful location with green marble, original woodwork, and a mural. Darlene was very kind and efficient. I’ll be making a point of stopping here for my shipping needs instead of the barren locations in the city which are out of the way and unreliable.”
9AM - 5PM
1500 Cherry Hill Rd, Baltimore
Post Offices
“It’s important to know. This location is not for regular customers. There is NO Customer service here. This is not a post office. This is a carriers annex. All they do is deliver mail.”
“I use the U.S. Postal Service at least several times per week. Occasionally, I use Window services for purchasing postage stamps and or money orders. The staff has always been friendly, courteous, and efficient”
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“I had an amazing experience at this US Postal location. I read reviews prior to arriving and was hesitant as they had pretty low reviews. However, I was pleasantly surprised that I had such a wonderful experience. I had my passport appointment @ 1:00PM. At 1:00PM I was seen and completed my appointment. Mr. Brooks provided exceptional customer service and processed my application in a timely fashion. He was so knowledgeable about the process and answered all of my questions. I would recommend this location.”