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“Nicholas was extremely helpful and had a lot of knowledge on what happened with my situation. He even explained to me he came across the same situation prior. I had to come back to the store several hours later because I had prior plans and he was there and helped immediately. He was amazing and I'm grateful he was apart of the process to help my situation out. I was extremely stressed prior to coming to the store and he made everything simple. Truly grateful for his help. He is an amazing asset to AT&T”
“I came in earlier today trying to switch my phone and the team there Ebony ,Tay and , Sarah stayed on the phone trying to help me with the support team making sure everything was done properly for me. Thank you!!”
“Aeon is a phenomenal salesperson who attended all of my questions and concerns upon finally upgrading my old phone to a new modern one. Unbridled professionalism and just flat out a genuine nice person. Thanks man! -Milton”
“The guy at the counter was incredibly nice and knowledgeable. He was able to take care of the issues that I was having with my phone and set up the new one he answer all of our questions. The store was clean I just wish it had a better selection of accessories for the phones they have in store. Definitely prefer this location over the one that's down the street”
“I was staying at a janky little hotel down the street from here. Their breakfast options for me were dry toast and juice (I'm vegan, so can't have all the dairy and egg and meat options they were serving). Ran in to grab a few things that I could microwave. The initial interaction with the door person was bad. She has this stank attitude. I forgot my shopping cart. I'm not trying to harvest your organs to sell on the open market. Calm it down. You're checking receipts at the Walmart. A simple? "Hey, that one way entry thing is going to scream at you. All you gotta do is go a few feet down and go around." Nah. Instead I get this death glare and a snotty little comment. Whatever. But literally every other staff member is over the moon nice and friendly. Shelves are neatly arranged, and aisles are kept clean and sparkling. Requests for help are met with enthusiasm to get you to the product you need. Items are restocked unobtrusively and quickly. When it's time to leave, there are plenty of cashiers to ring out your purchases. Cashiers are efficient and quick, while still genuinely smiling and asking how you're doing. Since kindness is free, the cashiers here have chosen to give you as much as they can muster. It just made the whole interaction lovely. Y'all are superstars, and deserve the love that the customers were giving you while I waited on line. Absolute legends.”
“I came into Verizon to research a more affordable cell phone plan. Day 1 of my pursuit I talked to Mr. Boss ( I don’t remember his first name.) He was very friendly, personable, knowledgeable and professional. Moreover he gave me many options to consider.Although I didn’t decide on a plan that day, I returned the next day and Kerry assisted me. He was charismatic andclearly explained precisely how my new plan worked.My experience with these two representatives was reassuring and positive . They represented exemplary customer service.Lastly, I need to mention that my recent online experience with the Verizon bot was horrible and brutal. Please go back and program your online bots to respond to humans in a humane way. I requested a customer service representative and it basically hung up on me twice.”
“Required help with Android apps. I was greeted at the entrance by a friendly staff member, who immediately had a tech assist with diagnosing the issue. I was in and out of the store in 10 minutes!”
“Aleyss and Calvin, I believe we're their names were super helpful. I usually have trouble with plans and everything to be a sprint customer and going to tmobile, but these two really helped me with so much. I definitely recommend you see them.”
“I was being helped by Jerry totally great, but next to me was Paul getting so frustrated with an older lady which made me uncomfortable. Thankfully Brandon one of the managers came to help her and he was great and had the patience to explain to the lady what was happening. Sometimes for one not good person the whole company takes the fall, so I’m here to say, good on the good employees!”
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“Brandon was amazing and helped us get amazing deals with my trade in and switching to Verizon. He walked us through the process and was very knowledgeable. 10/10 would recommend this location.”