Al Packer's White Marsh Ford LLC is a trusted local dealership known for its friendly and professional service. Customers appreciate the welcoming atmosphere and the staff's willingness to listen and assist without pressure. Rico, in the Quick Lane, is praised for his hospitality and friendliness, making every visit a positive experience. The dealership is also recognized for handling difficult and complicated repairs with care and communication, ensuring customer satisfaction. Sales staff such as Tom Miller and Melissa Laubach are highly recommended for their helpfulness and attention to customer needs. They go above and beyond, often staying late to complete paperwork and ensuring customers receive all they need, including extra keys and features, which saves them money. Many reviews highlight the staff's dedication to making the buying process smooth, transparent, and memorable. Overall, Al Packer's White Marsh Ford LLC is seen as a dealership that values its customers, offers great service, and is committed to meeting their vehicle needs with professionalism and care.
Rico has been one of the best in the Quick lane. He made my experience at Ford be one that I will never forget. Making sure I am taking care of every time I visit. His hospitality and friendliness is a 100%. He makes you feel valued and always makes sure you walk away happy.
October 2025
This location is awesome!! Corey helped us a lot and went above and beyond. Jeff was also a huge help and so was Del! Staff was great and didnt pressure us into anything and listed to concerns. Highly recommend- you wont be disappointed!
October 2025
Wonderful dealership. They managed some difficult and complicated repairs on my car and did a great job. They were very professional, communicated well throughout the extended work, overall great customer service. What I wish more dealerships would model after.
